Customer Service Apprentice

Summary

Andromeda Solutions Ltd are looking for a hardworking individual to join their team as a Customer Service Apprentice. The successful candidate will gain a Level 2 Apprenticeship in Customer Services.

Annual wage: £12,480 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday to Friday - Flexible Working between 8am and 6pm
37 hours a week
Possible start date: Monday 6 January
Duration: 1 year 3 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

• Dealing with enquires on the phone and by social media
• Processing orders
• Typing letters and reports and other business documents
• Updating computer records
• Tracking orders
• Printing and photocopying items
• Dealing with customers complaints
• Taking notes at meetings
• Rectifying problems that may occur
• Other administrative tasks
• Referring complex queries to senior staff
• Answering calls, emails and web chat enquires from customers
• Advising on products and services
• Dealing with customer orders and payments
• Updating customers records on computer databases
• Postal duties
• Dealing with trading partners and suppliers
• Dealing with the general public

Where you’ll work

QUEENSWAY HOUSE

QUEENSWAY

MIDDLESBROUGH

NORTH YORKSHIRE

TS3 8TF

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

MIDDLESBROUGH COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Day release at Middlesbrough College
Level 2 Customer Services Qualification
On the job training

Requirements

Essential qualifications

GCSE or equivalent in:

Maths and English (grade 3/E or Above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Customer care skills
Problem solving skills
Administrative skills

About this company

IT Support and IT Services for Home and Business

After this apprenticeship

Depending on the circumstances of the business upon completion of the apprenticeship programme there could be a potential position of employment available

Ask a question

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