Customer Service Apprenticeship

Summary

Answer phone, deal with customers attending, filing and data entry. This will include dealing with customers with a professional standard, representing the garages brand.

Annual wage: £13,312 to £23,795.20 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Days to be confirmed 9.00am to 6.00pm
40 hours a week
Possible start date: Friday 13 December
Duration: 1 year
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

You will be tasked with:

Answering any phone calls recieved by progress motors
Dealing with customers with a professional standard
Representing the garages brand
You will also be charged with the IT side, this includes tasks such data entry as well as filling

Where you’ll work

C2 BAIRD COURT

PARK FARM INDUSTRIAL ESTATE

WELLINGBOROUGH

NORTHANTS

NN8 6QJ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

NORTHAMPTON COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

The training will take part at Northampton College once a month
Aswell as shadowing and 1 on 1's at the Garage

Requirements

Essential qualifications

GCSE in:

English (grade 3)
Maths (grade 3)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Administrative skills
Initiative
Non judgemental
Patience

About this company

Answer phone, deal with customers attending filing, data entry,

After this apprenticeship

Working with the company full time

Ask a question

The contact for this apprenticeship is: