Clinical Admin Officer Apprentice - Surgery – Find an apprenticeship

Summary

This exciting role is open to an aspiring Business Administrator working in the fast-paced surgery department. The purpose of this role is to provide clinical administrative support to consultants and their junior medical staff, ensuring that Trust standards are adhered to in relation to all documentation and data input.

Annual wage

£25,329 a year

Minimum wage rates (opens in new tab)

Salary is based on Agenda for Change Band 3.

Training course

Business administrator (level 3)

Hours

Monday to Friday, typically 08:00-14:00 but may differ based on service needs.

30 hours a week

Possible start date

Wednesday 1 January

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

To provide an administrative service to the department
To plan and organise own work schedule with the use of appropriate planning aids, demonstrating good time management and ensuring anticipated difficulties in meeting deadlines are promptly reported
Deal with Consultants requests for actioning urgent correspondence, medico-legal reports and any other appropriate adhoc correspondence requested in line with the Trusts policies
and procedures
To obtain and organise information in support of own work activities, maintain confidentiality in accordance with organisation procedures
Answer queries from colleagues, GP’s and patients in a timely and professional manner
To ensure that secure systems are in place for the storage of all resources including computerised information
To promptly open incoming mail, linking to relevant medical records and distributing post to Consultants where necessary
Scanning and uploading relevant patient medical documents into the Trust’s Electronic Patient Record system
Set up and maintain effective filing, bring forward and retrieval systems
To assist clinicians with sending letters using Epic where incomplete patient information e.g. address or where attachments need to be included.
To develop and maintain effective working relationships with other staff in the department and the Trust ensuring a professional and seamless service is provided. In particular this will
require regular liaison with various departments
To assist clinicians with sending letters using Epic where incomplete patient information e.g. address or where attachments need to be included.
To adhere to Trust Values in promoting all aspects of care and standards
To ensure all phone calls are dealt with in a professional and timely manner adhering to the local targets set by the department and Trust
Provide cover for other staff within the team who are on leave or out of the office
To operate the various IT systems used to fulfil the role/department requirements
To liaise with other hospitals, other personnel and patients proactively and at the request of a
Consultant and the Service Manager.
To undertake photocopying/scanning duties as required

Where you’ll work

Wexham Park Hospital

Wexham Street

Slough

SL2 4HL

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

WEIR TRAINING LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

The training schedule will be agreed between the hiring department and the training provider.

Requirements

Essential qualifications

GCSE in:

A good level of GCSE education. (grade C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Problem solving skills
Administrative skills
Analytical skills
Team working

About this company

Frimley Health NHS Foundation Trust provides NHS hospital services for around 900,000 people across Berkshire, Hampshire, Surrey and South Buckinghamshire. We have three main hospitals - Frimley Park in Frimley near Camberley, Heatherwood in Ascot and Wexham Park near Slough. We run outpatient clinics and diagnostic services from Aldershot, Farnham, Fleet, Windsor, Maidenhead, Bracknell and Chalfont St Peter. We hold 3 core values, Committed to Excellence, Working Together, and Facing the Future

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Once qualified administrative staff can specialise as either a Business or Data analyst.

Ask a question

The contact for this apprenticeship is:

WEIR TRAINING LIMITED

The reference code for this apprenticeship is VAC1000287677.

Apply now

Closes in 11 days (Monday 2 December)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

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Clinical Admin Officer Apprentice - Surgery

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