Digital Data Apprentice

Summary

The Digital Data Apprentice implement and manage websites for our Local Authority, NHS and Charity clients, helping citizens to stay independent and self-serve. As a Digital Data apprentice, you will work alongside the Project Managers and the wider delivery team to provide excellent service to our customers.

Annual wage: £18,000 a year
Minimum wage rates (opens in new tab)
Training course: Data technician (level 3)
Hours: Monday to Friday, 9am - 5pm (1-hour lunch break)
35 hours a week
Possible start date: Monday 16 December
Duration: 1 year 4 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Duties will include (but not be limited to):

Administrative tasks:

Work with Project Assistant to ensure documentation and team guidance is kept up to data
Assist with data entry and content migration tasks

Client support:

Triage and review support tickets on Jira Service Desk, ensuring all tickets are actively worked on and updated regularly with clear and comprehensive notes on progress
Action simple support tickets such as account setups, password resets, assistance with navigation of websites and content changes
Support Project Managers with issue investigation and resolution
Assign complex tickets to relevant team members and liaise/chase for completion where necessary

Project support:

Provide ad-hoc support to Project Managers with day-to-day tasks
Assist with project reporting including progress reporting and profit tracking

Reporting:

Take responsibility for creating and distributing monthly performance reports for clients, compiling data from a range of sources including Google Analytics, Jira Service Desk and PPL’s platform
Assist with profitability and resource reporting

Where you’ll work

1 SMITHY COURT

WIGAN

WN3 6PS

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

QA LIMITED

Your training course

Data technician (level 3)

Equal to A level

Course contents

Source and migrate data from already identified different sources.
Collect, format and save datasets.
Summarise and explain gathered data.
Blend data sets from multiple sources and present in format appropriate to the task.
Manipulate and link different data sets as required.
Use tools and techniques to identify trends and patterns in data.
Apply basic statistical methods and algorithms to identify trends and patterns in data.
Apply cross checking techniques for identifying faults and data results for data project requirements.
Audit data results.
Demonstrate the different ways of communicating meaning from data in line with audience requirements.
Produce clear and consistent technical documentation using standard organisational templates.
Store, manage and distribute in compliance with data security standards and legislation.
Explain data and results to different audiences in a way that aids understanding.
Review own development needs.
Keep up to date with developments in technologies, trends and innovation using a range of sources.
Clean data i.e. remove duplicates, typos, duplicate entries, out of date data, parse data (e.g. format telephone numbers according to a national standard) and test and assess confidence in the data and its integrity.
Operate as part of a multi-functional team.
Prioritise within the context of a project.
Source and migrate data from already identified different sources.
Collect, format and save datasets.
Summarise and explain gathered data.
Blend data sets from multiple sources and present in format appropriate to the task.
Manipulate and link different data sets as required.
Use tools and techniques to identify trends and patterns in data.
Apply basic statistical methods and algorithms to identify trends and patterns in data.
Apply cross checking techniques for identifying faults and data results for data project requirements.
Audit data results.
Demonstrate the different ways of communicating meaning from data in line with audience requirements.
Produce clear and consistent technical documentation using standard organisational templates.
Store, manage and distribute in compliance with data security standards and legislation.
Explain data and results to different audiences in a way that aids understanding.
Review own development needs.
Keep up to date with developments in technologies, trends and innovation using a range of sources.
Clean data i.e. remove duplicates, typos, duplicate entries, out of date data, parse data (e.g. format telephone numbers according to a national standard) and test and assess confidence in the data and its integrity.
Operate as part of a multi-functional team.
Prioritise within the context of a project.

Your training plan

Why choose our Data Essentials apprenticeship?

QA’s Data Essentials Level 3 apprenticeship can support your business to be more productive with data and adapt to a modern-day workplace.

Data available to organisations is increasing at scale. How your business leverages it is essential to successful transformation and continued growth.

QA's Data Essentials Level 3 apprentice will learn to:

Source, format and present data securely using Microsoft Excel
Analyse structured and unstructured data to support business outcomes
Blend data from multiple sources as directed
Communicate outcomes appropriate to the audience
Apply legal and ethical principles when manipulating data

QA’s Data Essential Level 3 apprenticeship programme enables your organisation to:

Build the capabilities you need throughout your organisation to collect, study, organise and present data, increasing digital adoption and the provision of intelligent and valuable business insights
Create and develop Data Technicians for the modern workplace by reskilling your existing talent or hiring new entry-level talent.
QA’s programmes, partnerships and recruitment capability enable us to tailor a solution that works for your business
Provide training that acts as a standalone solution or as part of a wider academy/programme to an array of business functions

Tools and technologies learned:

Apprentices will learn to use Microsoft Excel and Power BI

Requirements

Essential qualifications

GCSE in:

any subject --- x3 (grade 4+ (A-C))
English (grade 3+ (D or above))
Maths (grade 3+ (D or above))

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Problem solving skills
Presentation skills
Team working
Non judgemental

About this company

People Places Lives Ltd work in true partnership with health and social care organisations to deliver simple solutions that empower people, strengthen places and improve lives. These solutions range from information and advice websites to support people on their health and social care journey, to providing day-to-day management of complex health packages via a personal health budget. Their head office is in Wigan, and they employ 50 staff that are spread across the country.

After this apprenticeship

90% of QA Apprentices secure permanent employment after finishing their apprenticeship.

Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

Benefits:

26 days annual leave, plus bank holidays
Bonus scheme
Work from home/hybrid working
Flexi hours
Training and development opportunities

Ask a question

The contact for this apprenticeship is:

QA LIMITED

The reference code for this apprenticeship is VAC1000287665.

Apply now

Closes in 21 days (Thursday 12 December)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

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