Apprentice Lettings Administrator

DEAN ESTATE AGENTS LTD

COLEFORD, GL16 8AR

Closes in 8 days (Monday 2 December at 11:59pm)

Posted on 14 November 2024

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Summary

This role includes answering calls and booking appointments for viewings. Logging reports of any property maintenance and general admin duties including, filing, scanning and arranging files. Monitoring compliance dates on expiry of essential compliance certificates. Putting tenants through referencing and monitoring the process.

Annual wage
£12,480 a year

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, 9.00am - 5.30pm (1 in 3 Saturdays, 9.00am - 4.00pm with a day of in lieu)

37 hours a week

Possible start date

Monday 6 January

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Your job duties will include:

  • Admin duties
  • Answering the phone 
  • Making calls to tenants to follow up maintenance jobs  
  • Ensuring the office is clean and tidy 
  • Booking appointments 
  • Scanning files  
  • Spreadsheet management  

Where you’ll work

14 ST. JOHN STREET

COLEFORD

GL16 8AR

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

GLOUCESTERSHIRE COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

More training information

  • Customer Service Practitioner Apprenticeship Standard Level 2
  • Workplace delivery and a structured scheme of work

Requirements

Essential qualifications

GCSE in:

  • English (grade 1)
  • Maths (grade 1)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Administrative skills
  • Team working

About this company

Dean Estate Agents are an established and Independent family owned Estate Agency located in the Forest Of Dean, Gloucestershire. We serve all areas of the Forest Of Dean including the towns of Coleford, Cinderford and Lydney.

https://www.deanestateagents.co.uk/ (opens in new tab)

Company benefits

20 days holiday per year plus bank holidays. Bank holidays are rota based and therefore the candidate will be required to work some bank holidays with a day off in lieu.

After this apprenticeship

  • Potential position upon completion of the apprenticeship

Ask a question

The contact for this apprenticeship is:

GLOUCESTERSHIRE COLLEGE

GC Employer training & Apprenticeships

Apprenticeshipvacancies@gloscol.ac.uk

0345 155 2020

The reference code for this apprenticeship is VAC1000287582.

Apply now

Closes in 8 days (Monday 2 December at 11:59pm)

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