IT Network Technician Apprentice

Summary

We are looking for a dynamic customer focused individual with a passion for Networking. The role is for a Networking apprentice, that wishes to learn to install cabled and Wi-Fi networks across sites and be a part of an established team with years of experience.

Annual wage: £15,000 a year
Minimum wage rates (opens in new tab)
Training course: Information communications technician (level 3)
Hours: Monday - Friday, 9.00am - 5.00pm
40 hours a week
Possible start date: Wednesday 1 January
Duration: 1 year 4 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Switch configuration and installation
Wi-Fi signal testing, planning, setup and installation
Network cabling, fibre/copper
Network planning from designing to inception and completion
Research and development
Testing new hardware and keeping up to date with the latest equipment and specifications

Where you’ll work

CHARTER GATE QUARRY PARK CLOSE

MOULTON PARK INDUSTRIAL ESTATE

NORTHAMPTON

NN3 6QB

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

JBC SKILLS TRAINING LIMITED

Your training course

Information communications technician (level 3)

Equal to A level

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

The classroom training for the ICT apprenticeship comprises of 4 modules. Each module takes 1 week and the apprentice will attend this in an online classroom with their designated JBC trainer.

The full 5 days will be required during the training weeks, and the apprentice must be in a quiet, suitable environment for learning to take place. This can either be in the workplace or at home. The class sizes are small (Max 10 learners) so that discussions and assessments can take place between apprentices, peers and trainers.

The 4 ICT modules are:

Networking Fundamentals
Mobility and Operating Systems
Cloud Fundamentals
IT and Business Principles

JBC delivers this apprenticeship over 16 Months total. This is made up of a 13-month training period and a 3-month assessment period that is known as EPA (End Point Assessment).

On the apprentice’s successful completion of the end point assessment, the apprentice will receive the following:

Level 3 Information Communications Technician Apprenticeship Certification

This apprenticeship is recognised for entry into the Register of IT Technicians and those completing their apprenticeships are eligible to apply for registration.

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade C (4) or above)
Maths (grade C (4) or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Initiative
Non judgemental

Other requirements

The successful candidate will join a team of exceptional technicians in a business with an outstanding reputation for quality of service. The position has excellent opportunities for career progression and is subject to the candidate passing an enhanced DBS check. Ideal candidate will need: • A hard-working individual with a willingness to learn on the job. • A ‘can-do’ attitude and be willing to work as part of a team. • A basic knowledge of how networks would be beneficial but not required. • Any switching or Wi-Fi setup experience again could be beneficial, although taught on the job. • Good interpersonal skills and able to organise themselves and their time effectively. • A full driving license and your own transport due to the nature of the role.

About this company

EasiPC are an education focused support provider with an aim to encourage teaching and learning through the confident use of technology

https://easipc.co.uk/ (opens in new tab)

After this apprenticeship

This may lead to a permanent position at the end of the apprenticeship for the right candidate

Ask a question

The contact for this apprenticeship is:

JBC SKILLS TRAINING LIMITED

Dulcie Bishop

Dulcie.bishop@jbcmail.com

The reference code for this apprenticeship is VAC1000287556.

Apply now

Closes in 31 days (Monday 23 December at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

Cookies on Find an apprenticeship

Contents