Customer Service Apprentice

Cantina

PAIGNTON, TQ4 6BU

Closes in 18 days (Monday 9 December at 11:59pm)

Posted on 13 November 2024

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Summary

At Cantina, you will be able to develop your knowledge and skills within customer service. The role will involve serving customers, taking payments, making drinks, serving food, clearing tables and taking orders using our epos till.

Annual wage
£12,646.40 a year

Minimum wage rates (opens in new tab)

Annual wage to be confirmed.

Training course
Customer service practitioner (level 2)
Hours
Monday-Friday (weekly hours to be confirmed).

38 hours a week

Possible start date

Tuesday 21 January

Duration

1 year

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Daily tasks will involve:

  • Communicating with customers - by taking orders.
  • Clearing tables.
  • Serving food and drinks to the customers table.
  • Taking cash and card payments.
  • Making drinks.

Where you’ll work

YOUNGS PARK ROAD

PAIGNTON

TQ4 6BU

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SOUTH DEVON COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Your training plan

  • College teaching will take place at South Devon College (Vantage Point, Paignton), where you will attend one day a week.

More training information

  • L2 Customer service practitioner Apprenticeship Standard

Requirements

Desirable qualifications

GCSE in:

  • English (grade 4/C)
  • Maths (grade 4/C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Logical
  • Team working
  • Initiative
  • Patience

About this company

Cantina was started in the summer of 2016 by family members Kate, Queenie, Jen, Barry and Charlie. "We wanted to create a good place to come to in Paignton.The sort of place that our own family would like to come to." We see families and groups of friends returning year after year which is lovely. We thought we'd open a nice place of our own but soon realised that Cantina's not ours... it's yours!" Cantina believe that food is reared or caught locally by small family businesses is our best hope for preventing environmental damage & also helps support local food producers. My team takes this wonderful produce to create a unique & seasonal menu with daily specials. Cantina have live music from local artists every Thursday evening and Sunday afternoon. Wine tastings, quizzes and new years parties are also a must!

Company benefits

Tips will be generated by how many hours worked during that time period.

After this apprenticeship

Upon completion of your apprenticeship, there will be an oppourtunity to work with us full time.

Ask a question

The contact for this apprenticeship is:

SOUTH DEVON COLLEGE

Kate Allen

01803 525377

The reference code for this apprenticeship is VAC1000287299.

Apply now

Closes in 18 days (Monday 9 December at 11:59pm)

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