IT Apprenticeship
NETWORK LIMITED
Coventry, CV7 9PU
Closes in 22 days (Friday 13 December)
Posted on 13 November 2024
Contents
Summary
Join a modern and flourishing company that has established itself in the vibrant West Midlands! This is an exciting opportunity for a passionate IT apprentice to integrate into a team of experts at Network Ltd.
- Annual wage
- £16,000 a year
- Training course
- Information communications technician (level 3)
- Hours
-
Monday – Friday, 9:00 AM – 5:30 PM
37 hours a week
- Possible start date
-
Friday 20 December
- Duration
-
1 year 3 months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
- Provide 1st line support via the helpdesk
- Support customer's queries and issues
- Respond to IT tickets accordingly and efficiently
- Support with hardware and software issues
Where you’ll work
Unit 2, Stentor Way
Ansty Park
Coventry
CV7 9PU
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
BALTIC TRAINING SERVICES LIMITED
Your training course
Information communications technician (level 3)
Equal to A level
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Your training plan
Full training and support will be provided by your workplace mentor and from the Baltic team. You'll be working towards a Level 3 Information communications technician apprenticeship standard, including Functional Skills if required.
Requirements
Essential qualifications
GCSE in:
- English (grade 5)
- Mathematics (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Problem solving skills
- Team working
About this company
Network Ltd. specializes in IT and Software Development, providing services such as business-level IT support, meticulous IT system management, customized software solutions, and engaging website development. This role is your gateway into the fast-paced IT industry, allowing you to expand and refine your skills while working toward an industry-recognized qualification. Network Ltd. serves as the perfect launchpad for your career, offering an exceptional environment for growth and success.
Company benefits
20 Days Annual Leave + Bank Holidays Additional holidays added once hit certain milestones within the business Fresh fruit available Great team atmosphere Free lunches when in the office Annual Christmas Party and Summer Event
After this apprenticeship
Opportunity for progression upon completion of the apprenticeship for the right candidate.
Ask a question
The contact for this apprenticeship is:
BALTIC TRAINING SERVICES LIMITED
Lauren Morton
lauren.morton@balticapprenticeships.com
The reference code for this apprenticeship is VAC1000287269.
Apply now
Closes in 22 days (Friday 13 December)
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After signing in, you’ll apply for this apprenticeship on the company's website.