Apprentice Patient Services Officer

Summary

To provide reception and administrative duties to Minet Green Health Practice, its patients, clients and visitors in a timely and efficient way. You will undertake a Business Admin level 3 Apprenticeship training which is provided by PMA Ltd, additional on the job training.

Annual wage: £12,480 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Mon-Fri, 7.5 hours per day, exact shifts to be agreed upon with successful candidate.
37 hours a week
Possible start date: Wednesday 1 January
Duration: 1 year 8 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Reception services: Provide a welcoming and efficient reception service for patients and visitors, managing the waiting area and ensuring timely communication.
Patient support: Handle patient inquiries in person, over the phone, or online. Assist patients with accessing services and managing their healthcare.
Administrative duties: Provide administrative services to the practice, including managing correspondence from third parties and contacting patients regarding routine appointments.
Security and environment: Ensure the reception area and clinical spaces are tidy, safe, and welcoming. Follow protocols for opening and closing the premises.
Data protection: Maintain strict confidentiality of all patient and practice information in accordance with GDPR and organisational policies.
Compliance and training: Complete regular training as required and stay up to date with relevant topics. Attend and contribute to practice meetings.

Where you’ll work

AKERMAN HEALTH CENTRE

60 PATMOS RO

LONDON

SW9 6AF

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

PMA LTD

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Admin level 3 Apprenticeship Standard.
Training in the workplace.
Functional skills maths and English, if required.

Requirements

Desirable qualifications

GCSE or equivalent in:

English (grade Grade 4/C)
Maths (grade Grade 4/C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Customer care skills
Team working
Time Management

About this company

The Minet Green Health Practice is located in purpose built architect designed premises in northeast Brixton, serving a population within an approximate one-mile radius. The Minet Green Practice was formed when the two practices formerly known as the Iveagh Surgery and the Myatts Field Medical Practice merged in April 2015 to form a single practice. 12,000 patient teaching practice based in Lambeth

https://www.minetgreenhealthpractice.co.uk/ (opens in new tab)

After this apprenticeship

Career progression within the company or primary care network may be available to the right candidate.

Ask a question

The contact for this apprenticeship is:

PMA LTD

Melissa

melissa@pma-uk.org

The reference code for this apprenticeship is VAC1000287193.

Apply now

Closes in 18 days (Tuesday 10 December at 11:59pm)

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