Drift Bridge Audi Walton Customer Service Advisor Apprenticeship

Summary

Our Customer Service Advisors are the main point of contact for customers when their vehicles are with us for maintenance or repair. We are looking for passionate, enthusiastic apprentices to join our team and help us to deliver a customer service experience that will delight our customers and encourage their continued loyalty.

Annual wage: £13,312 a year
Minimum wage rates (opens in new tab)
Training course: Motor vehicle service and maintenance technician - light vehicle (level 3)
Hours: Monday - Friday, 08:30 - 17:30. Possibility of Saturday workings and / or shifts. Working week will be confirmed on application.
40 hours a week
Possible start date: Saturday 11 January
Duration: 1 year
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty.

This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work.

Every day is different within the Service Department so the role will vary.

Some duties on a day-to-day basis may include:

Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us.
Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims
Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience.
Promotion: Assisting with the sale of accessories and service plans

Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service.

We are looking for people who are passionate about our industry and our brand.

Some of the personal skills that you should think about showing us in your application are:

Enthusiasm and willingness to learn
Teamwork
Strong communication
Customer Service

We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship.

Where you’ll work

Railway Station

Station Avenue

Walton-On-Thames

KT12 1NR

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

INSPIRO LEARNING LIMITED

Your training course

Motor vehicle service and maintenance technician - light vehicle (level 3)

Equal to A level

Course contents

Contribute to the maintenance of a safe and efficient workshop. Segregate waste for disposal or recycling. Comply with industry environmental legislation.
Demonstrate due regard for own safety and that of others in the workshop and minimise risk of injury and vehicle damage.
Carry out fundamental tasks associated with removal and replacement procedures on a vehicle.
Obtain diagnostic and repair information.
Interpret diagnostic information and use electrical wiring diagrams to determine system serviceability.
Use a range of diagnostic equipment.
Follow recognised diagnostic procedures, logical diagnostic sequence and apply advanced diagnostic principles and problem-solving techniques to establish faults.
Report faults using company procedures and recommend suitable further actions.
Follow recognised repair procedures to complete a wide range of repairs including those which involve complex procedures, or in depth knowledge.
Test the function of repaired and fitted components.
Adhere to business processes and complete documentation following workplace procedures.
Use ICT to create emails, word-process documents and carry out web based searches.
Complete a range of services and inspect and prepare a vehicle to the required quality standard for handover to the customer.
Contribute to the maintenance of a safe and efficient workshop. Segregate waste for disposal or recycling. Comply with industry environmental legislation.
Demonstrate due regard for own safety and that of others in the workshop and minimise risk of injury and vehicle damage.
Carry out fundamental tasks associated with removal and replacement procedures on a vehicle.
Obtain diagnostic and repair information.
Interpret diagnostic information and use electrical wiring diagrams to determine system serviceability.
Use a range of diagnostic equipment.
Follow recognised diagnostic procedures, logical diagnostic sequence and apply advanced diagnostic principles and problem-solving techniques to establish faults.
Report faults using company procedures and recommend suitable further actions.
Follow recognised repair procedures to complete a wide range of repairs including those which involve complex procedures, or in depth knowledge.
Test the function of repaired and fitted components.
Adhere to business processes and complete documentation following workplace procedures.
Use ICT to create emails, word-process documents and carry out web based searches.
Complete a range of services and inspect and prepare a vehicle to the required quality standard for handover to the customer.

Your training plan

Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.

Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application.

In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre.

This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications.

On successful completion of the one year programme, you will receive the following:

Level 2 Customer Service Practitioner Standard
Brand specific certifications

Requirements

Essential qualifications

GCSE in:

English (grade 9 – 4 (A – C)
Maths (grade 9 – 4 (A – C)
Science (grade 9 – 4 (A – C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Customer care skills
Presentation skills
Administrative skills
Team working
Patience

Other requirements

As part of our commitment to Diversity, Equality and Inclusion, all applications are automatically anonymised by our recruitment system. This is with the aim of realising our ambition to have a workforce that is reflective of the community we serve and eliminating unconscious bias, allowing employees to be appointed based on their talent, skills, and experiences regardless of ethnicity, gender, sexual orientation or any other protected characteristic. Please do not contact the retailer directly. Inspiro Learning carry out the full recruitment service for this employer. Due to the high number of applications, we cannot provide a timescale on when you are likely to receive a response. As most of our roles are recruited for on an ongoing basis, we will contact you if you are successful at progressing to the next step. It is not possible for us to contact every applicant individually. If you have not heard back on a specific vacancy but find another opportunity that is of interest to you, we welcome an additional application.

About this company

Audi is an exceptional brand fuelled by a passion to create the ultimate customer experience, which is why we are looking to invest in apprentices who can help us achieve our ambitious plans. There's never been a better time to join us, as we continue to enjoy massive success and unprecedented growth in the prestige car market. We are looking for the next generation of exceptional people to become part of our team and help us to delight our customers.

After this apprenticeship

What is the expected career progression after this apprenticeship?

Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities
Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes

Ask a question

The contact for this apprenticeship is: