Apprentice Business Administrator

Summary

We are looking for a motivated and enthusiastic Business Administrator Apprentice seeking an opportunity to grow and develop with our start-up business and kickstart a rewarding career. You will gain hands on experience in all aspects of the business and as a valued member of the team be entrusted with real responsibilities from day one.

Annual wage

£10,920 a year

Minimum wage rates (opens in new tab)

Regular increments based on achieving milestones in your training.

Training course

Business administrator (level 3)

Hours

Working hours Monday – Friday start 9am variable hours over 4 to 5 days a week depending on projects. Exact shifts TBC.

30 hours a week

Possible start date

Monday 6 January

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Your responsibilities will include:

· Gain a deep understanding of Forthay Granola’s purpose, activities, goals, values, and vision for the future.

· Assist in the creation of social media newsletters and campaigns.

· Learn to use Klaviyo (CRM system) to manage communications with wholesale and online customers.

· Process online sales and prepare orders for dispatch in a timely manner.

· Learn to update the Forthay Granola website and maintain online records as needed.

· Regularly audit ingredients, stationery, and printing stock levels to ensure they are satisfactory and organized.

· Maintain an up-to-date supplier ingredients costing spreadsheet, reporting any changes.

· Engage with wholesale stockists professionally via phone and email.

· Record orders and communicate updates regarding new products, processes, or procedures.

· Prepare granola bags, labels, and branding, ensuring all products are correctly labelled with batch numbers and sell-by dates.

· Prepare and send out sample boxes for potential new stockists, documenting all relevant details.

· Follow established procedures for administering all outgoing Royal Mail post and packages.

· Understand and adhere to all relevant laws and regulations, including data protection, health and safety, food hygiene, and food allergy management – full training provided.

· Assist in packing and administration tasks prior to the distribution of deliveries.

· Maintain all administration records and processes with accuracy and attention to detail.

· Actively support colleagues across all aspects of the business.

· Communicate to suppliers, stockists and customers on the phone and via email, delivering excellent customer service at all times

· Engage in problem-solving and initiate process improvements to save time, reduce costs, and enhance the customer experience.

· Participate in Product Preparation and Baking Processes

Where you’ll work

Unit 5, Sheephouse Farm Business Centre

Uley Road

Dursley

GL11 5AD

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

CIRENCESTER COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Whilst the majority of training will take place at the employer's premises, there will be occasional attendance required at Cirencester College.

More training information

L3 Business administrator Apprenticeship Standard

Requirements

Essential qualifications

GCSE in:

Maths and English (grade 4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Initiative
Physical fitness
ability to multi-task
Time management

Other requirements

The business is based in a rural location so the successful applicant will need to be able to get to Granola HQ each day. The role is 30 hours per week and this will fluctuate between 4-5 days a week depending on what projects we are working on and baking deadlines, but not exceed 30 hours. Cirencester College reserves the right to close this vacancy before the stated deadline once sufficient applications have been received

About this company

Forthay Granola was created in the farmhouse kitchen of our bed and breakfast, situated in the idyllic location in Gloucestershire’s Cotswold Hills, an Area of Outstanding Natural Beauty (AONB). We have always made gluten free granola as part of our guests’ breakfast. The guests raved about our granola and thankfully persuaded us to sell it by the bag. Each bag is handmade and freshly baked to order. That was 4 years ago, we now supply granola and muesli to over 140 farm shops, deli’s, boutique hotels and cafes around the South of England. We have won several Taste Awards from the Guild of Fine Food and with this new appointment plan to expand nationally.

http://www.forthaygranola.co.uk (opens in new tab)

After this apprenticeship

Successful completion of the apprenticeship could lead to a full time job as company administrator.

Ask a question

The contact for this apprenticeship is:

CIRENCESTER COLLEGE

Kate Tingle

kate.tingle@cirencester.ac.uk

01285626168

The reference code for this apprenticeship is VAC1000286831.

Apply now

Closes in 2 days (Monday 25 November at 11:59pm)

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