Logistics Customer Service Apprentice

Summary

Ready to kick-start your career in customer service? Want to be part of a team where everyone plays a vital role in ensuring the safety and security of the UK? Our 15-month Customer Service Practitioner Apprenticeship offers you the chance to develop essential customer service skills as you support our dynamic and innovative Logistics function.

Annual wage

£14,893 a year

Minimum wage rates (opens in new tab)

Salary: £14,893 rising to £18,943 in year 2.

Training course

Customer service practitioner (level 2)

Hours

Monday- Friday Shifts to be confirmed

35 hours a week

Possible start date

Monday 1 September

Duration

1 year 3 months

Positions available

2

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

At Babcock, defence logistics is more than just moving goods – it’s about ensuring our servicemen and women have what they need, when they need it, wherever they are in the world. As a Customer Service Practitioner, you’ll play a key role in this mission, supporting our customer-facing functions for both Babcock and the Royal Navy
Throughout your apprenticeship, you’ll undertake placements within our transport department, warehousing functions, and alongside our Logistics Senior Leadership Team. These experiences will help you develop your customer service skills as you build relationships with a variety of stakeholders, each with different needs, expectations and requirements
In this role, you’ll be a vital source of information about our range of products and services, and you’ll also be the first point of contact when challenges arise. This programme will give you the communication skills and techniques you need to deliver high-quality customer service in any scenario – whether you’re talking to customers face-to-face, on the telephone, or through email correspondence

Where you’ll work

Devonport Royal Dockyard

Devonport

Plymouth

PL1 4SG

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

CITY COLLEGE PLYMOUTH

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

You'll study to obtain the Level 2 Customer Service Practitioner apprenticeship standard through City College Plymouth
The majority of your learning will take place onsite at Devonport Royal Dockyard with a representative from City College Plymouth visiting on a regular basis to observe your work and complete progress reviews
After the initial 12-month training period, you’ll move to the End Point Assessment (EPA) phase for the final three months of the programme. During this time, you’ll complete a portfolio of evidence showcasing your work and skills

Requirements

Essential qualifications

GCSE in:

English (grade 4(C) and above)
Mathematics (grade 4(C) and above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Organisation skills
Team working
Initiative

Other requirements

Many of our early careers roles are subject to Security Clearance and Trade Control restrictions which mean that your place of birth, nationality, citizenship, or residency you hold may impact which roles you are eligible for. You must be able to achieve BPSS (Baseline security) and many of them require you to be eligible for Security Clearance.

About this company

Babcock is an international defence, aerospace and security company operating in our focus countries of the UK, Australasia, Canada, France and South Africa, with exports to additional markets with potential to become focus countries. We meet our customers’ key requirements of affordability, availability, and capability by delivering engineering, support and critical systems to defence and civil markets.

https://earlycareers.babcockinternational.com/ (opens in new tab)

Company benefits

Fully funded qualification, personal development, training and opportunities, minimum 28 days holiday allowance including bank holidays, competitive pension scheme, employee share scheme, flexible benefits including cycle to work scheme.

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

By the end of your apprenticeship, you'll be well-prepared to step into the role of a Logistics Co-Ordinator at one of our warehouse or transport offices, with a competitive salary exceeding £30,000. In this role, you’ll have the chance to build on your experience and continue advancing your skills
We also collaborate closely with the Chartered Institute of Logistics and Transport (CILT) to ensure all members of our Logistics team have ongoing opportunities to enhance their professional expertise as they progress in their careers

Ask a question

The contact for this apprenticeship is:

CITY COLLEGE PLYMOUTH

The reference code for this apprenticeship is VAC1000286792.

Apply now

Closes on Thursday 20 March

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

Once you’ve clicked ‘Apply’, you’ll be taken to our application site. Set up a candidate profile and you can apply for roles at Babcock.

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