Apprentice Receptionist

Summary

Pemberton Surgery is looking to appoint a medical receptionist to join our existing team. This is a great opportunity for someone who is enthusiastic and is willing to succeed in a busy office environment.

Annual wage

£12,480 to £22,308 a year

Minimum wage rates (opens in new tab)

The right candidate has the potential to progress to leadership roles such as reception/admin supervisor- operational manager or practice manager

Training course

Customer service practitioner (level 2)

Hours

Monday to Friday 7.5 hours per day/ 37.5 hours per week – to work between the hours of 8am and 6.30 pm. Half an hour paid lunch break.

37 hours a week

Possible start date

Thursday 2 January

Duration

1 year

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistant to the practice team and project a positive friendly image to patients and other visitors, either in person or via the telephone.
To have a thorough knowledge of all practice procedures
To work in accordance of written protocols
Filing post in medical records
Scan/photocopy documents as requested
Processing Online consultation requests (AMGP)
Monitoring and processing the practice email
Receiving patients, consulting with members of practice team
Handing completed repeat prescriptions to patient and checking names and address.
Be able to cover all reception position as necessary
Process patient requests for today/future appointments from patients by telephone and in person.
Deal with visits/requests

Where you’ll work

THE PEMBERTON PRIMARY CARE

RESOURCE CENTRE

SHERWOOD DRIVE

PEMBERTON WIGAN

WN5 9QX

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

WIGAN AND LEIGH COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Level 2 Customer Service Practitioner Apprenticeship standard

More training information

Training will be undertaken at the work place

Requirements

Essential qualifications

GCSE in:

English (grade Grade 3 or above)
Maths (grade Grade 3 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Logical
Team working
Initiative
Non judgemental
Patience
Effective time management

About this company

Pemberton Surgery is a busy general practice with a patient population of 10,100 patients. We are situated in a purpose-built health centre which is shared by 2 GP practices, community clinic and a dentist. The practice team comprises of 4 GP partners, 1 salaried GP, 2 ANPs, 3 practice nurses, 1 HCA, Practice manager, Operations manager, Administration co-ordinator, Reception supervisor, part time Secretary and 11 admin/receptionist. We are a very friendly, hardworking and supportive team who deals with the ever-changing face of general practice effectively. We are active members of our Primary Care Network and are members of a GP federation.

http://www.pembertonsurgery.nhs.uk (opens in new tab)

After this apprenticeship

The candidate has the potential to continue building skills and continue to business administration qualification that would open doors to becoming experienced administrators withing the org including secretarial positions.
The right candidate has the potential to progress to leadership roles such as reception/admin supervisor- operational manager or practice manager.

Ask a question

The contact for this apprenticeship is: