Information Communications Technician (Support Technician) Apprentice
ZHERO LIMITED
LONDON, EC1V 7DY
Closes in 6 days (Saturday 30 November at 11:59pm)
Posted on 11 November 2024
Contents
Summary
As an IT Apprentice, you will have the opportunity to gain knowledge and experience across a variety of areas within the business. This includes: onsite support of clients, support of the helpdesk function, and basic project support. As a result, you will learn aspects of IT covering software and hardware support, installation and project work.
- Annual wage
- £12,480 a year
- Training course
- Information communications technician (level 3)
- Hours
-
Monday to Friday 9am to 5pm.
37 hours a week
- Possible start date
-
Monday 6 January
- Duration
-
1 year 6 months
- Positions available
-
2
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Onsite Support and Installation:
- Assisting with onsite hardware installations
- Supporting onboarding projects
- Setting up laptops and desktops and hardware
- Testing the effective working of onboarded client’s equipment
Helpdesk Support and Administration:
- Answering helpdesk calls and logging support tickets
- Assisting with troubleshooting issues
- Directing unresolved issues to the next level of support.
- Researching of new technologies
- Any ad hoc duties given by other members of the team
Where you’ll work
LASER HOUSE
132-140 GOSWELL ROAD
LONDON
EC1V 7DY
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
TRAINPLUS LTD
Your training course
Information communications technician (level 3)
Equal to A level
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Your training plan
- Information Communications Technician (L3) Apprenticeship Standard
- BTEC Level 3 Diploma in Professional Competence for IT and Telecoms Professionals
- BTEC Level 3 Diploma in ICT Systems and Principles
Training will take place as a mixture of within the workplace and through remote delivery of teaching.
You will be provided with one day a week in order to focus on your apprenticeship duties, e.g. producing evidence for your portfolio.
Requirements
Essential qualifications
GCSE or equivalent in:
- Any Subject (grade C/4 or above)
- English (grade D/3 or above)
- Maths (grade D/3 or above)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Team working
- Patience
- Ability to work under pressure
About this company
Zhero is an established international IT Managed Services and System Infrastructure provider who is offering an IT apprenticeship position, operating from our London office.
After this apprenticeship
To transition into a qualified member of the team, with the potential to undertake further qualifications towards CPD as you progress through your career.
Ask a question
The contact for this apprenticeship is:
TRAINPLUS LTD
Luke Phillips
lukephillips@trainplus.co.uk
01268 574299
The reference code for this apprenticeship is VAC1000286661.
Apply now
Closes in 6 days (Saturday 30 November at 11:59pm)
When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.