Business Administration Apprenticeship

Summary

This job will be diverse and will evolve overtime. There are opportunities to grow within the company, expand knowledge and take on new challenges along the way. We currently have an opportunity for a conscientious and enthusiastic individual to join the Admin Team at our Skelmersdale site.

Annual wage

Competitive

Minimum wage rates (opens in new tab)

£6.90ph / £276 per week- Under 18 £9.10ph / £364 per week- 18-20 year olds £11.44ph / £457.60 per week- 21 and over

Training course

Business administrator (level 3)

Hours

Monday, Tuesday, Wednesday, Thursday and Friday 8.15am - 4.15pm (8 hours per day) 30mins paid lunch break

37 hours a week

Possible start date

Sunday 1 December

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Reporting to the Finance & Admin Manager, the main job function will be to supplement the administration support processes within the Service Department. Direct interaction with customers and colleagues will play a major part within this role and as such, excellent communication skills are essential.

Other duties within the role will include:

Handling the booking in/out of customers’ cars/vans/HGV.
Answering phones and connecting calls to the correct department.
Raising of jobs on an in-house bespoke IT System and raising Invoices.
Handling cash and card payments.
Be proficient to cover other team member’s roles to cover holidays/absences.
General Office Maintenance including filing job cards, keeping work spaces clean and tidy at all times.

Where you’ll work

36 GREENHEY PLACE

SKELMERSDALE

WN8 9SA

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

WIGAN AND LEIGH COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Training will be done within the work place, run by Wigan and Leigh College

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Math (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Team working
Initiative
Patience

About this company

Established in 1996, RNB Commercials Ltd is committed to providing a streamlined and independent solution for all vehicle maintenance requirements both on site and offering mobile services to reduce VOR times. We are located within easy reach of the M6, M62 and the larger North West motorway network. As the largest VOSA test centre in the North West of England, we test over 4,000 vehicles each year. We are a one stop shop, offering mobile workshops, commercial ATF and preparation, private vehicle MOTs, 24 hour roadside assistance, tacho centre, bodyshop and workshop bays. We are a forward thinking company, with over 20 years commercial experience of working with blue chip companies and independent vehicle operators. We are proud to be one of the largest VOSA test centre in the North West, completing over 4,000 tests each year. The site offers a fully accredited DVSA ATF Centre, 4 Bay Workshop, Tacho Centre, 3 Bay Bodyshop and a dedicated 4-5-7 MOT Centre on a new site opened in July 2024 Our business operates from a 2.25 acre, purpose-built site, in Skelmersdale, Merseyside, where we are ideally placed to service the M58, M6, M62 and the larger North West

Company benefits

Although the role is for 37.5 hours you get paid for 40 hours

After this apprenticeship

Possible progression within the company on successful completion of the Apprenticeship

Ask a question

The contact for this apprenticeship is:

R N B COMMERCIALS LTD

Lisa Walker

l.walker@rnbcommercials.com

01695 50800

The reference code for this apprenticeship is VAC1000286645.

Apply now

Closes in 9 days (Saturday 30 November at 11:59pm)

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