Level 2 Facilities Operative Apprenticeship

Summary

As a facilities support assistant, you will provide support in reprographics, postal services, archiving, health and safety and maintaining appropriate levels of office supplies. You will also assist in the management and logistics of meeting room bookings including the co-ordination of suitable refreshments.

Annual wage: £22,000 a year
Minimum wage rates (opens in new tab)
Training course: Facilities services operative (level 2)
Hours: Monday - Friday. Shifts will potentially vary between 8.00am to 4.00pm and 9.30am to 5.30pm.
40 hours a week
Possible start date: Monday 2 December
Duration: 1 year
Positions available: 2

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Overall purpose for this role

To ensure the delivery of Facilities services to a high standard. Identifying opportunities that will continuously improve all aspects of FM operations.

Main duties and responsibilities

Carry out floor checks on a daily basis ensuring that any issues are dealt with a timely manner (checklist).
Opening, scanning and distribution of incoming post.
Printing, packing and franking of outgoing mail.
Scanning, photocopying, printing, disc copying and burning as requested.
Dealing with queries that are raised via the Facilities Help Desk and via email.
To assist with photocopying and scanning.
Ensuring that the reprographics room is kept tidy.
To ensure that any issues relating to the MFDs are logged with the service provider and dealt with in a timely manner.
Arrangement of couriers.
Assisting with minor moves and changes within the building.
Ensuring that any maintenance issues are reported through the correct channels.

Where you’ll work

Central Park Building C

M40 5BP

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

HOPWOOD HALL COLLEGE

Your training course

Facilities services operative (level 2)

Equal to GCSE

Course contents

Comply with relevant health, safety and environmental legislation (Health and Safety at Work etc Act 1974) e.g. logging incidents, posting/distributing health and safety notices, checking fire extinguishers, fire alarms, confirming that checks have been carried out, use of PPE

Comply with other relevant legislation e.g. food safety, employment rights and responsibilities, data protection, equality, diversity and inclusion

Comply with standard operating procedures (SOPs) e.g. permits to work, contractor risk assessments, safe systems of work, site inductions

Carry out health and safety checks in accordance with SOPs

Report the findings of health and safety checks in accordance with SOPs

Identify risks, hazards and threats to people, property and premises in accordance with SOPs

Act on the findings of health and safety checks in accordance with SOPs

Implement site emergency and evacuation procedures in accordance with SOPs e.g. acting as emergency evacuation marshal, submitting evacuation plans and reports/audits

Report on the actions taken in accordance with SOPs

Collaborate with other colleagues (e.g. security officers, cleaning operatives, receptionists, engineers and catering staff) in accordance with SOPs

Respond to customers’ queries and incidents in accordance with SOPs

Take action that is appropriate to the nature of the FM query (e.g. clarifying straightforward contractual/SLA queries, referrals/escalation)

Deal with complaints in accordance with SOPs

Keep customers informed of developments, issues and delays in accordance with SOPs

Apply policies in sustainability and corporate social responsibility in accordance with SOPs

Identify areas for improvement in sustainable and corporate social responsibility performance in accordance with SOPs

Make practicable suggestions for improvements to corporate social responsibility performance in accordance with SOPs

Operate the stock management system in accordance with SOPs e.g. stock checking, replenishment, stock ordering

Confirm the correct functioning of equipment used to deliver FM services in accordance with SOPs (e.g. franking machines, reprographics equipment, cleaning equipment, vending machines, catering trolleys, radios, walkie-talkies etc.)

Report the findings of premises and equipment inspections in accordance with SOPs

Carry out quality assurance checks in accordance with SOP's to ensure that FM services are delivered to the required standard.

Deal with feedback or escalate issues beyond their level of authority in accordance with SOP's

Collect FM-related information from a variety of sources (e.g. from BMS, helpdesk or in-house systems) in accordance with the task specification

Collate FM and health and safety information as specified (e.g. preparing preliminary reports such as energy usage and sustainability, heating systems, lighting systems, security and access systems) in accordance with the task specification

Identify and report on opportunities for improvement from information collected in accordance with the task specification using appropriate software applications and communication platforms

Provide support to the access management system in accordance with SOPs (e.g. ID checks, key authorization, security marking, security access data, building security alarm systems (access, CCTV etc)

Ensure communal areas meet required standards of cleanliness and presentation in accordance with SOPs (e.g. cleanliness checks, keeping the area tidy and free from hazards, maintaining the currency of publicity displays, dealing with post, deliveries and laundry, acting as a traffic marshal, removing rubbish etc)

Greet and treat visitors in accordance with SOPs

Ensure service areas are maintained in accordance with SOPs for cleanliness and hygiene (e.g food preparation areas, control rooms, compactors and refuse areas)

Support others through the provision of reception services, events organisation, hospitality and catering, room set-up and restoration in accordance with SOPs and the task specification

Report issues and problems in accordance with SOPs

Log jobs and arrange for repairs and engineering maintenance in accordance with SOPs

Carry out inspections of premises and facilities to ensure the correct functioning of buildings and plant equipment in accordance with SOPs e.g. access systems, temperature checks, repairs carried out

Carry out minor repairs and maintenance or ensure that they have been carried out in accordance with SOPs e.g. changing toner, changing batteries, replenishing stationary, PPM audits

Report the correct operation of FM buildings and equipment in accordance with SOPs

Keep asset registers up-to-date (checks, reconciliation, record keeping) in accordance with SOPs

Complete and keep up-to-date personal development plans

Keep FM-related skills up-to-date

Keep FM-related knowledge up-to-date

Manage customer expectations in accordance with SOPs and organizational expectations

Communicate with customers confidently and clearly using communication methods that are appropriate to the situation in accordance with organizational expectations

Support the project team constructively and in a way that engenders positive relationships in accordance with organizational expectations

Report on the extent that objectives have been met and escalate any issues in accordance with organizational expectations