Customer Service Apprenticeship

Summary

Providing reception and general administrative/clerical assistance to busy solicitors. For the right person, there is the opportunity to secure full-time employment and progress to higher level qualifications.

Annual wage: £11,648 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday - Friday, 9.00am -5.00pm, with 1 hour lunch per day.
35 hours a week
Possible start date: Monday 9 December
Duration: 1 year 3 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

This position requires the Apprentice to undertake a range of
reception, customer service focused and administrative duties
including;

Answering the telephone
Transferring calls to relevant colleagues, taking messages for
colleagues and relaying them
Supporting callers with initial basic enquiries
Greeting visitors to the office
Scanning, copying, faxing, and filing
Providing clerical and administrative back up for the
administrative and legal teams
Franking mail

The Apprentice may be asked to make deliveries to the courts and
chambers in addition to acting as a courier on other occasions.
They will also be required to maintain office provisions making sure
all of the required office materials are available for the effective
running of the business. Other general ad hoc duties such as
making refreshments for staff and visitors will also be required.

Where you’ll work

1 ARKWRIGHT STREET

NOTTINGHAM

NG2 2JR

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

ACCESS TRAINING (EAST MIDLANDS) LTD

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Apprentices will be allocated a Trainer Assessor and training will be planned and delivered in conjunction with the employer to meet the individual needs of the apprentice.
The apprentice will spend 20% of their working hours in off the job
activities and training.
On the job and off the job training will be delivered in the
workplace.

Requirements

Essential qualifications

GCSE in:

English (grade A-C/4-9 or equivalent)
Maths (grade A-C/4-9 or equivalent)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Team working
Non judgemental
Patience
Strong timekeeping skills
Reliable
Listening Skills

Other requirements

Do you know your travel plan to work each day?

About this company

Carrington’s Solicitors are a committed and dedicated Legal Aid Practice driven to achieve positive results in every case. That commitment extends across all matters of Criminal Defence and Prison Law. Carrington’s are the largest provider of Prison Law advice in England and Wales. We are Members of the Association of Prison Lawyers and Howard League for Penal Reform.

http://www.carringtons-solicitors.co.uk/ (opens in new tab)

After this apprenticeship

For the right person, there is the opportunity to secure full-time,
permanent employment and progress to higher level qualifications upon successful completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

ACCESS TRAINING (EAST MIDLANDS) LTD

Chloe Burton

chloe.burton@atem.co.uk

The reference code for this apprenticeship is VAC1000286488.

Apply now

Closes in 11 days (Monday 2 December at 11:59pm)

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