Level 3 Business administration apprenticeship

Summary

This apprenticeship will concentrate on skills development around the following job description. Sedley Dental practice are looking for you to join their friendly team.

Annual wage: £13,312 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday - Friday, 9.00am - 5.00pm. Work evenings and some weekends.
40 hours a week
Possible start date: Monday 2 December
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

The role will involve working within a team/department and will include the following:

General office admin duties – filing, shredding, post etc. and ensuring the office is kept clean and tidy
Managing our clocking in system – daily review of staff’s shift times and highlighting any anomalies
Learning the daily cash reconciliation process to provide holiday cover for current staff
Managing the stationery levels and ensuring adequate stock levels are maintained
Finding card receipts for refunds
Assisting with generating various reports
Assisting in reconciling our intercompany monthly balances
Taking incoming calls from staff and dealing with queries as they arise
Providing refreshments
Performing additional office duties when required

Where you’ll work

31A BILSTON STREET

DUDLEY

DY3 1JA

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SANDWELL COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Working towards a Level 3 Business Administrator standard, your qualification will cover:

How to involve developing, implementing, maintaining and improving administration skills
Developing key skills and behaviours to support your own progression to management responsibilities
Record and document production
Understanding business fundamentals
Working and developing policies
IT skills including spreadsheets
Planning and organisational skills

Where a business administrator has not already achieved Level 2 English and maths, they must do so before taking the end-point assessment.

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Team working

About this company

Dental Practice in Sedgley. offering private and NHS Dental care. WWW.SedgleyDentalcare.co.uk

After this apprenticeship

To progress to a higher level course or to progress within the business

Ask a question

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