Residential Repairs & Maintenance Apprentice

Summary

The role will directly report to the Project Manager and support the Property Manager. The apprentice will primarily be responsible for the administrative support in the sustainment of tenancies aiming for 100% tenant retention, delivering excellent customer service and ensuring there is a smooth handover of properties and up-to-date compliance.

Annual wage: £25,207 a year
Minimum wage rates (opens in new tab)
Training course: Housing and property management assistant (level 2)
Hours: Monday to Friday 9:30am to 5:30pm. 1-hour lunch break.
35 hours a week
Possible start date: Monday 6 January
Duration: 1 year
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Key Responsibilities will include, but not be limited to:

Answering telephone calls from tenants about repairs and maintenance and advising on who can assist and assisting tenants using the customer portal ‘Grosvenor Connect’
Raise Works Orders (check in/out) for ad hoc repairs and maintenance through Planon/Elogbook system, as well as inputting all asset data and ensuring PPM’s are set up
Audit Gas/Electrical (Compliance) Certificates (Ensure WO raised, check dates, Address’s, follow up on remedial works)
Record future Retrofitting strategy with Property/Project Manager as part of our wider sustainability business goals
Review Roof and Gutter reports on properties and assist the Property Manager with any necessary action points
Record utility meter readings and location of meters on property maintenance system Planon/Elog books
Carry out Pre-tenancy checks/inspections of market let properties as and when instructed by the Property Manager
Demonstrate to tenants how to use various appliances/heating system in their properties and ensure that up to date manuals are in properties
Assist the Property Manager in raising insurance claims/reporting on property management system and liaising with colleagues from Realty Insurance when required
Arrange access to properties with tenants when required for Fire door inspection/Water tanks/Roof & Gutter/Drainage PPM’s
Collecting unwanted/unclaimed post from market let properties and arrange ‘return to sender’ or dispose of junk mail
Assist in transferring documents onto the new CAFM system
To identify data that is incomplete or has been input inaccurately by tenants

Where you’ll work

70

Grosvenor Street

London

W1K 3JP

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SIMPLY ONE STOP LIMITED

Your training course

Housing and property management assistant (level 2)

Equal to GCSE

Course contents

Customer Service: Be able to apply a range of customer service skills in order to provide a professional, accurate, timely, ethical and non-judgemental front line service which meets the needs of a diverse range of customers and stakeholders.
Respond to vulnerability: Uses appropriate levels of skill and judgment to understand the needs of vulnerable individuals and groups (including those with complex needs) and respond accordingly.
Communication: Demonstrate effective and appropriate communication skills to enable timely identification and resolution of issues. Be able to signpost customers who need additional support to other colleagues, partner agencies.
Administration: Be able to apply a range of administrative skills in order to support a range of housing and property related services.
Information collection and sharing: Understand and be able to use a variety of methods to collect and present information such as resident, neighbourhood and property data in an effective manner. Information and data must be collected, recorded and presented accurately.
Team work: Work with internal colleagues and external partners to achieve individual, team and business targets. Work with colleagues to identify solutions to problems, appreciate the importance of team working and where they fit within the team.
Time management: Organise and plan work in a flexible manner to ensure tasks are prioritised and completed within agreed timescales.
Tools and equipment: Effective use of IT equipment and software, including housing and property management software. The appropriate use of housing and property related work equipment.
Decision making: Effective decision making in order to ensure work tasks are completed in line with instruction and on time.

Your training plan

All work and studying will be done at work, with Study hours included throughout the week to help you work towards your qualification
Functional Skills in maths and English (if required)
Training schedule has yet to be agreed upon, further details will be made available at a later date

More training information

You will work towards a Housing and Property Management Assistant Level 2 Apprenticeship Standard.

You will have a dedicated industry expert to guide and coach you through the components of your programme and you'll experience a range of different learning opportunities.

Online learning and face to face training with Learn Plus Us Apprenticeship Tutors
Meetings with your dedicated trainer
E-learning
Interactive online workshops
Self-guided research
On-the-job instructions
Peer-to-peer mentoring
Personal development planning
Manager progress reviews

Requirements

Desirable qualifications

GCSE in:

GCSE / Functional Skills Level 2 (grade 4 / C / Pass)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Analytical skills
Logical
Team working
Creative
Initiative
Patience

Other requirements

Apprentices would generally be expected to be in the office 4 days/week and 1 day/week work from home on the apprenticeship training, however to be discussed with manager.

About this company

We think this is a special place to work. So, before we get into the detail of this job opportunity, here’s a few words about who we are and what’s important to us. We’re about delivering lasting commercial, social and environmental benefit This role sits within our UK Property Business which is about creating sustainable places where business, communities and nature thrive. We’ve been developing and managing neighbourhoods for over 300 years, pioneering change and new ways of thinking about property. Our heartland is in London’s West End and we also invest in vibrant urban places such as Liverpool and across England. We’re part of something much bigger too. Grosvenor is an international organisation whose activities span urban property, food & agtech, rural estate management and support for philanthropic initiatives. We’re united by a common goal to deliver lasting commercial, social and environmental benefit. We’re steeped in history but focused on the future We may have 340 years of history, but we are firmly focused on the future. From progressive environmental action to being at the forefront of community engagement, we work with purpose and embrace change. So diversity of thought and fresh perspectives really matter to us. We want our people to bring everything they are to work. Their life experiences, their knowledge, their unique take on challenges and solutions. What’s it like to work here? Well, there is plenty to talk about. It’s purposeful, whether that’s innovative ways to tackle the climate crisis or engaging meaningfully with local communities. It’s commercial and ambitious, which you’ll see in our transformational development projects and diverse investment pipeline. It’s sociable, in our buzzing café and at our many events. It’s challenging, varied and supportive: contributing to inclusion and innovation is part of everyone’s personal goals here. We also enjoy a flexible work environment and, because it’s a family business, we like to think we are a little less corporate too.

https://www.grosvenor.com/property/property-uk (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Fixed term contract, following apprenticeship the individual can apply for roles within Grosvenor.

Ask a question

The contact for this apprenticeship is: