Apprentice Logistics Co-ordinator

Summary

To learn and acquire the skills necessary to become a competent Logistics Coordinator. Support the Senior Logistics Coordinator and Logistics Team Manager to ensure all customer orders are fulfilled to client requirements and in-line with Company Standard Operating Procedures.

Annual wage: £16,500 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday - Friday 9am - 5pm with 1 hour for lunch unpaid.
40 hours a week
Possible start date: Monday 20 January
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Handling of inbound sales calls with a professional attitude always.
Monitor the Info inbox under the guidance of the Senior Coordinator, ensuring that all enquiries are actioned and filed accordingly within the agreed KPI timeframe.
Chase outstanding PO’s, keeping the outstanding list as small as possible and communicating issues to the Senior Logistics Coordinator for review.
Help gather and update key customer information from the Transport Management Database to assist the Senior Coordinator / Logistics Team Manager with reporting.
Contact suppliers for updates on collection/delivery status of customer orders and communicate any issues to colleagues and customers.
Under the instruction of the Senior Logistics Coordinator, contact suppliers to book/allocate jobs to the relevant supplier and update the Live Console accordingly with full supplier and contact information.
Update CRM with any relevant customer data such as new sales lead, feedback from current clients.
Under guidance search for new sales prospects for the SLT to target.
Follow up quotations with an aim to convert leads to live orders and in the event of failed conversion gain information from the customer in relation to why the order failed to convert and note the system accordingly.

Where you’ll work

UNIT 7

WHITEFIELD COURT

TAYLOR BUSINESS PARK

RISLEY

WA3 6BL

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

WARRINGTON & VALE ROYAL COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

12 week block of one day a week at Warrington & Vale Royal College and then OneFile tasks throughout the apprenticeship.

More training information

L3 Business administrator Apprenticeship Standard

Requirements

Essential qualifications

GCSE in:

English (grade 4)
ICT (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience
Ambitious
Work well under pressure
Positive attitude

Other requirements

This is a mainly desk bound role working on a PC and using/taking telephone calls from supplier/drivers who can be a bit demanding.

About this company

Today Team is a market leader in the time-sensitive/same day Courier Delivery Sector, we punch massively above our weight. Our 19 years of history is a story of unprecedented success and growth built on service excellence. We may not be the biggest, but we are, we would argue, certainly among the best. Put simply, our customers use us because they know we are amazing at what we do and are happy to pass the word about us. And we are continuing to grow. This means we are really needing to bring in new people to help us to continue to deliver. To date our success has come through exceeding our customers’ expectations with a record of delivering on time and as promised, well over 99% of times in the past 12 months alone. This has been achieved largely because of the quality and professionalism of our outstanding and growing Logistics Team and we are looking for someone who can fit right in with this excellent group and grow with us.

After this apprenticeship

Once out of Apprenticeship, to become a Logistics Co-ordinator and then move up to Senior Logistics Coordinator.

Ask a question

The contact for this apprenticeship is:

WARRINGTON & VALE ROYAL COLLEGE

Georgia Bramhall

gbramhall@wvr.ac.uk

The reference code for this apprenticeship is VAC1000286282.

Apply now

Closes in 20 days (Friday 10 January at 11:59pm)

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