Account Manager Apprenticeship

Summary

As an Account Manager Apprentice, you'll balance strategic account growth mapping with proactive customer success initiatives. £25-28k basic and plenty of L&D opportunities are on offer with this business!

Annual wage

£28,000 a year

Minimum wage rates (opens in new tab)

£25-28k basic, plus bonus

Training course

IT technical salesperson (level 3)

Hours

Monday to Friday Shifts to be confirmed

38 hours a week

Possible start date

Monday 16 December

Duration

1 year

Positions available

2

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Build and nurture strong relationships with existing key clients
Conduct regular check-ins and Quarterly Business Reviews (QBRs) to drive customer satisfaction and retention
Identify and pursue opportunities to expand existing accounts through upselling and cross-selling
Develop account plans and strategies to achieve ambitious growth targets
Collaborate with Customer Success Managers to provide a seamless customer experience
Manage contract renewal processes in a timely and efficient fashion
Stay up to date on industry trends, competitor activity and market developments to proactively address customer needs

Where you’ll work

9 Galena Close

Tamworth

B77 4AS

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

PARETO LAW LIMITED

Your training course

IT technical salesperson (level 3)

Equal to A level

Course contents

Communication: works both independently and as part of a team and following the organisation’s code of practice; demonstrates an ability to communicate effectively and present both in writing and orally at all levels, using a range of tools.
Customer Experience: demonstrates strong interpersonal skills and cultural awareness when dealing with colleagues, customers and clients during sales operations and whilst defining requirements with an emphasis on customer satisfaction and relationship management.
Data Security: operates securely in line with organisational guidance, legislation and organisational software packages and complies with security of data and can effectively record, analyse and communicate data at the appropriate level using the organisation’s standard tools and processes throughout all sales interactions.
Problem solving: applies structured techniques for troubleshooting, problem solving and analyses problems by selecting the appropriate tools and techniques in line with organisation guidance when dealing with sales as well as routine tasks
Assesses and qualifies sales leads by developing a clear understanding of clients’ business needs and advising how these might be met with appropriate products, tools and techniques.
Project management: works flexibly and demonstrates the ability to work under pressure independently and as part of a team to progress sales and manage their time, workflow, priorities and projects.
Interprets and follows: health and safety legislation to securely and professional work productively in the work environment; Data Protection Act 1998; Sales of Goods Act 1979.
Sales process: professionally operates all sales-related tasks to maintain integrity, brand and company image during negotiations, handling of objections and closing sales with an understanding of the markets and external competitors
Technical: ability to understand and explain the technical portfolio and technical systems sold within the organisation and can use the current hardware and operating systems available.
Database and Campaign Management: prioritises their contacts and keeps an up to date database knowing when and why to contact current consumers or prospects in line with organisational requirements.
Context / CPD: identifies and negotiates personal development in the context of the wider business and how their role relates to other roles in the business.
Logical and creative thinking skills
The ability to interact effectively and professionally with a range of different types of customer
Ability to think analytically and to solve problems
Ability to work independently and to take responsibility
Ability to work with a range of internal and external people
Ability to communicate effectively in a variety of situations
Ability to operate in a secure manner

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Presentation skills
Administrative skills

About this company

Multi-national HR firm

Company benefits

Company car or car allowance offered Hybrid/Remote working patterns Full, bespoke training provided internally and by Pareto Excellent further progression opportunities into senior sales, management and more

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Senior Sales and/or Leadership positions within the business

Ask a question

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