Customer Service Apprenticeship

Summary

Do you want a start a career in sales-based customer service? Cardinal Energy are expanding their sales team and looking for motivated individuals. You’ll call potential clients, build relationships and keep records up to date. If you're enthusiastic, driven, and up for a challenge, this could be the opportunity you've been waiting for.

Annual wage

£11,648 a year

Minimum wage rates (opens in new tab)

Uncapped commission structure, allowing you to maximize your earning

Training course

Customer service practitioner (level 2)

Hours

Monday - Thursday, 9.00am - 5.00pm and Friday, 9.00am - 2.00pm.

35 hours a week

Possible start date

Monday 6 January

Duration

1 year

Positions available

2

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Role: Customer Service Apprenticeship
Type: Business-to-business, mainly cold-calling
Duties: Identify potential clients, understand their needs, and introduce our services. Close deals or pass on leads.

What You’ll Do:
Engage with potential customers over the phone to uncover sales opportunities.
Build and maintain strong customer relationships.
Smash sales targets and help the company grow.
Manage and follow up on leads.
Keep records of leads and sales activities using our CRM system.

What We Offer:
Comprehensive, hands-on training.
All the tools and resources for your success.
A vibrant and energetic team environment.

What We Need:
Customer focused attitude.
Great communication and interpersonal skills.
Ability to work under pressure and meet targets.
Strength and resilience in the face of challenges.
Self-motivation and the drive to succeed.
Excellent organisational and time-management skills.

Where you’ll work

K37

ELEVENTH AVENUE

TEAM VALLEY

GATESHEAD

NE11 0NJ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

IXION HOLDINGS (CONTRACTS) LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Level 2 Customer Service Practitioner Standard:

This will be a blended delivery, a mixture of Microsoft Teams and face to face. All training will take place on site and within your working hours.

Ixion Holdings will complete functional skills where necessary and will ensure Health & Safety, British Values and Equality & Diversity is embedded throughout the course.

Requirements

Desirable qualifications

GCSE or equivalent in:

English (grade A* - C/Grade 4 - 9)
Maths (grade A* - C/Grade 4 - 9)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Logical
Team working
Initiative

Other requirements

How you will travel to the office location.

About this company

We are a leading independent UK Energy & Water consultancy. Our range of products and services are focussed around saving our clients time, energy and money. We have built strong relationships with the major UK & European suppliers that allows our clients to access both rates and contract packages that are usually unavailable to the market directly. With over 15 years experience in the Energy Industry, we pride ourselves in providing the right solutions for our clients needs.

https://www.cardinalenergy.co.uk (opens in new tab)

Company benefits

20 days paid annual leave, plus bank holidays. Your birthday off. Pension scheme.

After this apprenticeship

Become a full time energy sales consultant.

Ask a question

The contact for this apprenticeship is:

CARDINAL ENERGY GROUP LIMITED

Paul Iceton

recruitment@cardinalenergy.co.uk

08003689725

The reference code for this apprenticeship is VAC1000286218.

Apply now

Closes in 5 days (Friday 29 November at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

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