Insurance Claims Administrator Apprentice

Summary

Working directly with our Clients, Brokers and Third-Party Administrators, this role is responsible for delivering a high quality, professional claims service to our clients and providing support to the other claims professions within Assured Partners.

Annual wage: £22,000 a year
Minimum wage rates (opens in new tab)
Training course: Financial services administrator (level 3)
Hours: Monday - Friday, 9.00am - 5.00pm.
35 hours a week
Possible start date: Thursday 2 January
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

You will be focussed on assisting clients with the claims process, maintaining communications and facilitating information between the client and insurer throughout the duration of the claim
Assisting clients with the claims process, maintaining communications and facilitating information between the client and insurer throughout the duration of the claim
Liaising with third party claims administrators and Insurers when claims process or bordereau issues arise and working with them and the team to come to an effective solution
Working within agreed parameters and processes, undertaking prompt and accurate processing of collections, fee payments and other relevant data/ information on company systems to support high levels of client service and enable effective completion of internal processes
Building and maintaining strong relationships with internal & external stakeholders to ensure service delivery meets expectations and compliance requirements
Creating, notifying & maintaining accurate and concise claim files on the Risk Serve system
Compiling loss runs/ claims experiences on request from internal placing teams or wholesale agents
Achieve all deadlines and targets

Any other duties, tasks and responsibilities that can reasonably be expected of you.

Where you’ll work

68 King William Street

London

EC4N 7HR

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

DAVIES LEARNING SOLUTIONS LIMITED

Your training course

Financial services administrator (level 3)

Equal to A level

Course contents

Quality service delivery: Consistently develops and delivers excellent service to customers, colleagues & advisers, supporting the products / services provided and adhering to ‘Treating Customers Fairly’ principles at all times
Customer communication & relationships: Develops effective relationships with customers & key contacts, handling & resolving issues through effective verbal/written/IT skills.
Team working & collaboration: Understands role within team & impact on others. Consistently endeavours to support colleagues & collaborate to achieve results
Planning & prioritising: Consistently adheres to systems & processes using proficient IT skills, including risk, regulatory and governance requirements

Your training plan

Financial Services Administrator Level 3 Apprenticeship
Certificate in Insurance (Cert CII). (if applicable)
Level 2 Functional Skills in English and maths (if required)
Training will be via Davies, virtually. 6 hours per week off the job training

Requirements

Essential qualifications

GCSE in:

5 including English and maths (grade 4 / C or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Analytical skills
Team working
Initiative
Patience

Other requirements

Other company benefits include: • Life Assurance. • Income protection. • Cycle to work scheme. • Advice and counselling through our EAP. • Health and wellbeing support through a number of wellbeing apps, including Peppy which allows you to book 45 minute consultations with a healthcare specialist. • Hybrid office-based/home working pattern.

About this company

Assured Partners London Ltd are an Insurance Broker

https://assuredpartners.co.uk/ (opens in new tab)

Company benefits

• Pension contribution. • Private health care for you and if you have them, your partner and children. • Monthly gym membership contribution • Private GP appointments. • 25 days annual leave, increasing every two years up to a maximum of 30.

After this apprenticeship

This role would help you build the foundations of a role in Claims within the insurance broking industry and would put you on the path to becoming a claims broker or claims advocate

Ask a question

The contact for this apprenticeship is: