Front of House Apprenticeship (Bar and Waiting)

Summary

As a Front of House Apprentice at The Plough, you will be the face of our establishment, ensuring that every guest feels welcomed and well cared for. This apprenticeship offers a unique opportunity to learn the essentials of exceptional customer service, gain hands-on experience in a dynamic environment, and grow into a key role within our business

Annual wage: £9,984 a year
Minimum wage rates (opens in new tab)
Training course: Hospitality team member (level 2)
Hours: Shift work including bank holidays, evenings and weekends. Exact days and shifts to be confirmed
30 hours a week
Possible start date: Thursday 12 December
Duration: 1 year 3 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Our Core Values: At The Plough, we live by five core values that guide everything we do:

We are passionate about people: We believe in fostering positive relationships and treating everyone with care and respect

We are generous: We go above and beyond for our guests and our team, always willing to give a little more.

We show respect: We maintain a respectful and supportive environment for all.

We do it The Plough way: We take pride in our unique approach to hospitality and service.

We enjoy what we do: We believe in having fun and finding joy in our work every day.

Who You Are:

Eager to learn and develop new skills in a professional kitchen environment.

A team player with a positive attitude and strong work ethic.

Passionate about food and committed to delivering high-quality service.

Reliable, punctual, and ready to take on new challenges.

Aligned with The Plough's core values and excited to be part of our journey.

Key Responsibilities:

- Greet and welcome guests with a friendly and warm demeanour.

- Assist in taking orders, serving food and drinks, and ensuring that guests' needs are met promptly and professionally.

- Learn to manage reservations, seating arrangements, and guest flow to optimize the dining experience.

- Develop an understanding of The Plough's menu, including ingredients and preparation methods, to provide accurate information to guests.

- Support the front-of-house team in maintaining cleanliness, organization, and a smooth operation.

- Handle guest inquiries, concerns, and feedback with professionalism and courtesy.

- Uphold The Plough's standards of service and contribute to creating a memorable dining experience for all guests.

- Embrace and embody The Plough's core values in all aspects of your work.

What We Offer:

A supportive and welcoming team that values your contribution and growth.

Hands-on training from experienced professionals in a well-established kitchen.

Opportunities for professional development and progression within the company.

A chance to be part of a company that truly values its people and enjoys what it does.

Competitive apprenticeship salary and benefits.

Where you’ll work

21 High St

B17 9NT

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

LIFETIME TRAINING GROUP LIMITED

Your training course

Hospitality team member (level 2)

Equal to GCSE

Course contents

Your training plan

Hospitality Team Member Apprenticeship - Food and Beverage Service L2 including Functional Skills in Maths and English.

Training schedule has yet to be agreed. Details will be made available at a later date.

Requirements

Desirable qualifications

Other in:

None required (grade None required)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Team Working
Organisation Skills

Other requirements

The closing date is just a guide, if a suitable candidate is found before the closing date then the vacancy may close early.

About this company

The Plough is more than just a pub. We are a local, independent establishment with a reputation built on years of delivering exceptional hospitality, quality food, and creating a bustling yet easy-going atmosphere. Our success is rooted in the meaningful and productive relationships we foster, both with our guests and within our team. When you join The Plough, you become part of an ever-expanding family, committed to growing together both professionally and personally. We are always evolving, s

After this apprenticeship

There will be opportunities for professional development and progression within our expanding company.

Ask a question

The contact for this apprenticeship is: