Customer Service Apprentice (Telesales/Business Developer)

Summary

As an apprentice business developer, you'll learn how to build relationships with new and existing customers, using telephone sales techniques to generate business and gain new leads. You will also provide administration support to the depot. In turn, we will provide full training in the depot and through our in-house learning and development team.

Annual wage: £15,000 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Days to be confirmed, shifts will be: 8.00am - 4.00pm / 8.30am - 4.30pm.
40 hours a week
Possible start date: Monday 23 December
Duration: 1 year 3 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Obtain key information to generate customer leads
Contacting customers over the phone and face-to-face
Monitor new accounts
Deal with enquiries from customers
Communicating the products and services offered
Increase customer account base
Maintain accurate records of the customers contacted
Invoicing / stock reconciliation / data entry
Account management
Undertake banking / compliance related tasks
Achieve individual and depot targets
Ensure compliance with health and safety regulations

Where you’ll work

Units 8,

9 Devizes Trade Centre,

Hopton Rd,

Devizes

SN10 2EH

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

DIDAC LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Level 2 Customer Service Practitioner Apprenticeship Standard.

This includes:

Functional Skills in English, maths, and ICT (if applicable)
Level 2 Customer Service qualification
Dealing with customers face to face
Working on a helpdesk
Problem solving
Identifying improvements
Dealing with complaints
Going the extra mile and making a difference
Dealing with diverse customers and in diverse situations
Communicating effectively
Training will be provided by Didac at your depot
Training will be depot-based, with a monthly visit from your Didac trainer face-to-face

Requirements

Desirable qualifications

GCSE or equivalent in:

English (grade Grade C/4 or higher)
Maths (grade A*-C or 9-4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills

About this company

Howdens Joinery is the UK's largest manufacturer and supplier of fitted kitchens, appliances and joinery products from local stock, with almost 700 depots nationwide.

After this apprenticeship

At Howdens, there are great opportunities for the right candidate to progress into one of many key depot roles, including sales and management

Ask a question

The contact for this apprenticeship is:

DIDAC LIMITED

The reference code for this apprenticeship is VAC1000286181.

Apply now

Closes in 12 days (Wednesday 4 December)

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After signing in, you’ll apply for this apprenticeship on the company's website.

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