IT Service Desk Apprentice

Summary

Are you interested in a career in IT? Would you like a permanent job NOW, not the hope of one sometime in the future? Join us as an IT Service Desk Apprentice and you can be a part of the ambitious team that brings Avara Foods to life, whilst gaining a level 3 qualification!

Annual wage

£26,000 a year

Minimum wage rates (opens in new tab)

Salary dependent on experience.

Training course

Information communications technician (level 3)

Hours

Monday to Friday 8am - 5pm

39 hours a week

Possible start date

Wednesday 1 January

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Answer telephone calls in a professional, confident, and timely manner
Learn to log, categorise, and track incoming IT tickets
Assist users with basic technical inquiries via phone, email, web portal, and in person
Shadow experienced team members to develop troubleshooting skills
Contribute to maintaining the service desk knowledge base
Participate in regular training sessions and self-study activities
Support basic IT system administration tasks

Where you’ll work

Clarke Building

Buckingham Road

Brackley

Northants

NN13 7DN

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

BPP PROFESSIONAL EDUCATION LIMITED

Your training course

Information communications technician (level 3)

Equal to A level

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

Information Communications Technician Level 3.

Requirements

Essential qualifications

GCSE in:

5 Subjects including English and Maths (grade Grade A*-C/9-4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Problem solving skills
Number skills
Logical
Team working
Creative
Initiative
Patience

Other requirements

This role can take you into production environments, which can be cold and require the use of PPE.

About this company

Avara Foods is one of the UK’s largest food businesses, supplying chicken and turkey to the nation’s most popular supermarkets and restaurants. We are a fully integrated business controlling the whole product supply chain, which include feed mills, farms, hatcheries and factories with associated transport and logistics functions that employ more than 6000 people. This is achieved by investing in people, utilising the latest technology and being uncompromising in our commitment to high quality and food standards.

http://www.avarafoods.co.uk (opens in new tab)

After this apprenticeship

After successful completion of your apprenticeship, you will be offered a permanent, full-time role within the business with possible future career progression.

Ask a question

The contact for this apprenticeship is: