Administration Apprenticeship

Summary

Want to develop your administration skills whilst gaining practical, real-world work experience? This is a fantastic opportunity to work for an international business where the work you'll do is varied, interesting and makes a vital contribution to creating a safe and secure world.

Annual wage: £14,893 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday to Friday, shifts to be confirmed.
35 hours a week
Possible start date: Monday 1 September
Duration: 2 years
Positions available: 10

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

As an Administration Apprentice, you’ll be part of our Business Support community, playing a critical role in ensuring that the day-to-day operations of our business are efficient and effective.  
On this 2-year apprenticeship, you'll provide support across various departments, developing skills like customer service, diary management, document control, and event coordination.
Throughout your apprenticeship, you could be involved in projects like designing marketing materials for careers events or researching and collating information for internal use. You'll also work on team projects to build your communication, problem-solving and project management capabilities.

Where you’ll work

Devonport Royal Dockyard

Devonport

Plymouth

PL1 4SG

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

CITY COLLEGE PLYMOUTH

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

During your first year, you'll complete three 4-month placements in different areas to gain broad experience. In your second year, you'll embark on a 12-month placement in an agreed business area, to expand your skills and define your career path.

More training information

You'll study to obtain the Level 2 Customer Service Practitioner apprenticeship standard.
With support from your college tutor, you'll develop customer service, communication, time management, and other essential business skills.

Requirements

Essential qualifications

GCSE in:

5 GCSE’s including Maths and English (grade grade C/4 or equivalent)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Administrative skills

Other requirements

Many of our early careers roles are subject to Security Clearance and Trade Control restrictions which mean that your place of birth, nationality, citizenship, or residency you hold may impact which roles you are eligible for. You must be able to achieve BPSS (Baseline security) and many of them require you to be eligible for Security Clearance.

About this company

Babcock is an international defence, aerospace and security company operating in our focus countries of the UK, Australasia, Canada, France and South Africa, with exports to additional markets with potential to become focus countries. We meet our customers’ key requirements of affordability, availability, and capability by delivering engineering, support and critical systems to defence and civil markets.

https://earlycareers.babcockinternational.com/ (opens in new tab)

Company benefits

Fully funded qualification, personal development, training and opportunities, minimum 28 days holiday allowance including bank holidays, competitive pension scheme, employee share scheme, flexible benefits including cycle to work scheme.

After this apprenticeship

By the end of your apprenticeship, you’ll be ready to take on roles such as Personal Assistant, Document Controller, Project Administrator and more.

Upon programme completion, you can expect to earn a competitive salary exceeding £25,000.

You may also have the opportunity to undertake higher-level qualifications to further your career within Babcock across a variety of roles and functions.

The administration skills you gain could take you anywhere in the business. Some of our apprentices are now in positions such as Business Change Manager, Supply Chain Development Manager and Communications Business Partner.

Ask a question

The contact for this apprenticeship is:

CITY COLLEGE PLYMOUTH

The reference code for this apprenticeship is VAC1000286069.

Apply now

Closes on Thursday 20 March

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

Once you’ve clicked ‘Apply’, you’ll be taken to our application site. Set up a candidate profile and you can apply for roles at Babcock.

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