Customer Service Apprenticeship - Insurance Broker Role

XYZ INSURANCE SERVICES LTD

Essex, SS8 0QY

Closes in 13 days (Thursday 5 December at 11:59pm)

Posted on 6 November 2024

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Summary

At XYZ Insurance providing exceptional customer service is key to continued success. If you are patient, possess a friendly and professional telephone manner, and have great organisational skills with strong attention to detail, this apprenticeship could be the perfect opportunity for you.

Annual wage
£12,000 a year

Minimum wage rates (opens in new tab)

Competitive salary and Commission bonuses available

Training course
Customer service practitioner (level 2)
Hours
Hours are 35 per week, 9:00am to 5:00pm Monday to Friday (No weekends)

35 hours a week

Possible start date

Monday 16 December

Duration

1 year 1 month

Positions available

6

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • You will be handling incoming customer sales inquiries, build client relationships, identify sales prospects, and broaden your insurance knowledge. You'll also provide great customer service and administrative assistance
  • Becoming an integral part of our team's success, ensuring that the office operates smoothly and that our clients are satisfied at all times
  • You will be given full training right from the beginning and supported throughout your journey with us

If you’re determined to succeed, have a positive attitude and know when to ask for help, then we can train you in the knowledge needed to be a success!

Duties would include:

  • Consistently offer a thorough and competent service while following company, industry and regulatory guidelines and procedures
  • Liaising with new/existing clients over the telephone, by email and by post
  • Updating the database and maintaining records 
  • Running through new quotations
  • Chasing of all new business cases every week
  • Pursuing all current business inquiries on a weekly basis
  • Maintaining filing systems
  • Dealing with daily post
  • Renewing insurance policies
  • Admin related work
  • Making/receiving numerous telephone calls
  • Processing/attending to diaries
  • Problem solving and critical thinking

Where you’ll work

Unit 2 Kings Road

Charfleets Industrial Estate

Canvey Island

Essex

SS8 0QY

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

RM TRAINING (UK) LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Your training plan

At least 20% of your working hours will be spent training or studying.
2 hours once a month you will have 'face-to-face' with your skills-coach

Requirements

Desirable qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Customer care skills
  • Administrative skills
  • Team working

About this company

LAST IN THE ALPHABET. FIRST IN SERVICE! An innovative insurance broker, specialising in all types of insurance. With over 20 years’ experience in the insurance industry, XYZ Insurance specialise in providing insurance for those needing a policy tailored to their needs. Our focus is providing exceptional service and cover to those who carry passengers, parcels or drive vehicles for their own personal business. You may not immediately realise it but insuring those who drive for a living is often a difficult task. While you may be able to purchase basic motor insurance online, working with an independent agent like XYZ insurance is the best option if you need more specialised solutions. Here at XYZ Insurance we realise that speed and service are of the essence, as if your wheels aren’t turning… you’re not earning! XYZ Insurance has the knowledge and expertise to make sure you are covered in the event of any type of accident or incident. We are always here for you; whether you want to purchase a policy today or you are just asking questions, our team will make sure you get the service you need. XYZ Insurance may be last alphabetically, but we are first in customer service and satisfaction.

https://www.xyzinsurance.co.uk (opens in new tab)

Company benefits

Taxi service to and from Benfleet Station is provided to staff to overcome the rural location of the workplace. Pension scheme Potential for home working once fully operational and competent

After this apprenticeship

There is plenty of scope for development within the company and you will be given full training right from the beginning and supported throughout your journey with us.

Ask a question

The contact for this apprenticeship is:

RM TRAINING (UK) LIMITED

Chris Greenfield

chris@rmtraining.co.uk

01702782001

The reference code for this apprenticeship is VAC1000285917.

Apply now

Closes in 13 days (Thursday 5 December at 11:59pm)

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