Apprentice Buyer & Compliance Assistant

Summary

A new role of Apprentice Buyer & Compliance Assistant has arisen within Intertech Contracts UK Ltd. This role reports to the Commercial Finance Manager and will work alongside our dedicated team. Experience will be gained in a wide range of purchasing, buying and material control functions.

Annual wage: £13,312 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday – Friday, 08:00am - 16:30pm
40 hours a week
Possible start date: Monday 16 December
Duration: 1 year
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Understand and place orders in line with materials and planning processes
Liaise with our supplier base to ensure orders placed have been processed and will be delivered on time
Chase/expedite orders as and when required
Check supplier order confirmations to ensure accuracy and resolve any discrepancies
Maintain and manage the procurement of stationery and housekeeping supplies for the office
Collaborate with other departments such as estimating, finance and logistics to ensure seamless operations
Work with the operation team to provide information regards deliveries highlighting any issues where necessary
Carry out stock checks and update inventory accordingly
Develop and maintain a database of costs for materials, update individual project material allocations

Where you’ll work

UNIT 5

DRAPERS INDUSTRIAL ESTATE

DALTON STREET

HULL

HU8 8BB

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

MCARTHUR DEAN TRAINING LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Working towards achieving your Customer Service Practitioner Level 2
Functional Skills maths and English (if required)
Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an individual member at professional level
Training schedule has yet to be agreed. Details will be made available at a later date.

Requirements

Desirable qualifications

GCSE in:

English and Maths (grade GCSE - grades 4/C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Logical
Team working
Initiative

About this company

Intertech Contracts UK offers full fit our services to the modular building building industry. Including partitions, dry lining and all aspects of joinery. We also provide a high standard of decorative finishes including both painting and wall covering. Since our formation Intertech Contracts UK have quickly established themselves as key sub contractor within the modular building sector working for some of the major modular build company's in the UK

After this apprenticeship

This opportunity could lead to a permanent full time post for the right candidate
Progression onto either Business Admin Level 3 or Customer Service Specialist Level 3

Ask a question

The contact for this apprenticeship is:

MCARTHUR DEAN TRAINING LIMITED

Julie Curtis

julie@mcarthurdean.co.uk

01482 210093

The reference code for this apprenticeship is VAC1000285657.

Apply now

Closes in 15 days (Friday 6 December at 11:59pm)

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