IT / Digital Systems Engineer Apprentice

Summary

The role offers a blend of technical and personal development opportunities whilst working towards an industry recognised certification. This is an entry-level position designed to provide hands-on experience and training in various aspects of IT and the opportunity to develop professional skills within a corporate IT environment.

Annual wage

£13,085 a year

Minimum wage rates (opens in new tab)

To be reviewed at 12 months

Training course

Information communications technician (level 3)

Hours

Working 37.5 hours per week Monday to Friday, working hours TBC

37 hours a week

Possible start date

Monday 6 January

Duration

1 year 5 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Under the supervision of our experienced team, you will be required to support our IT/DTS department with daily operations whilst developing technical skills and knowledge. Duties will include:

Technical Support:

Assist in troubleshooting hardware and software issues
Provide first-line support to users, addressing basic IT problem
Set up and configure computer systems and peripherals

Network and Infrastructure:

Help maintain and monitor network systems
Assist in the installation and maintenance of IT equipment
Support the implementation of security measures and updates

General Duties:

Aid in the installation and updating of software applications
Assist in database management and basic programming tasks
Help create and maintain documentation for IT processes and systems

Software and Applications:

Participate in IT projects and initiatives
Attend training sessions and work towards relevant IT certifications
Collaborate with team members and contribute to a positive work environment

Where you’ll work

International House Pepper Road

Hazel Grove

Stockport

Cheshire

SK7 5BW

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

QA LIMITED

Your training course

Information communications technician (level 3)

Equal to A level

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

Our apprentice will work towards the following qualification:

Information Communication Technician Level 3, this would be the Microsoft Azure Cloud Support Specialist (Level 3) version of the programme with QA

More training information

Learning is delivered virtually by QA with access to a learning portal and technical sessions delivered by an allocated specialist tutor.

Requirements

Essential qualifications

GCSE in:

in 4 subjects (including Maths and English) (grade 4+)

Desirable qualifications

GCSE in:

IT (grade 4+)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Problem solving skills
Analytical skills
Team Working
Willing to learn
Enthusiasm for technology

About this company

Mastercall Healthcare is an award winning social enterprise organisation providing NHS services accredited by the Social Enterprise Mark. With 28 years’ experience as an innovative, high performing organisation we are passionate about providing the very best patient care at the very best place for the patient. We have completely transformed digital delivery at Mastercall Healthcare over the last 10 years. We have sourced new technology to enhance patient care, harnessing technology to support our award-winning clinical team and advanced digital maturity We believe in ‘growing your own and developing talent’ and already have an incredible Digital Technology Services team that have been with us in shaping this journey of transformation

http://www.mastercall.org.uk (opens in new tab)

Company benefits

Living Wage employer, NHS pension scheme, Sage Employee Benefits programme, Wagestream, Blue Light discount card, wellbeing schemes, generous holiday entitlement, career development, free onsite parking

After this apprenticeship

There will be the opportunity to progress to a higher-level apprenticeship and a permanent role for the right person.

Ask a question

The contact for this apprenticeship is:

MASTERCALL HEALTHCARE

Vikki Farrington

victoria.farrington@nhs.net

The reference code for this apprenticeship is VAC1000285446.

Apply now

Closes in 11 days (Tuesday 3 December at 11:59pm)

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