Apprentice Logistics Controller/Traffic Office

Summary

We are looking for an Apprentice to come into our Logistic Team who will undertake the Traffic Office Level 2 Apprenticeship course to develop the technical & personal skills required to operate as a Logistics Controller in a busy team.

Annual wage

£16,000 a year

Minimum wage rates (opens in new tab)

• Salary – £16,500 plus Benefits.

Training course

Traffic operator (level 2)

Hours

Monday to Friday, 09.00 - 17.00.

35 hours a week

Possible start date

Wednesday 1 January

Duration

1 year 2 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

The role includes:

Assessing the customer’s requirements and identifying the right delivery solution.
You will then select and assign the most appropriate Courier to make the delivery, exceeding our customers’ expectations.
Quality control of all orders.
Working with other members of the team to ensure all documentation is completed, recorded & processed correctly for the timely & accurate customer invoices to be generated and payments to the drivers.
This role will be working with our Courier network and the Controllers are key to our model.

Where you’ll work

UNIT 7

WHITEFIELD COURT

TAYLOR BUSINESS PARK

RISLEY

WA3 6BL

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

THE NATIONAL LOGISTICS ACADEMY LTD

Your training course

Traffic operator (level 2)

Equal to GCSE

Course contents

Comply with regulations and legislation when working. For example, drivers working hours, working time directive, and Driver and Vehicle Standards Agency (DVSA) guidance.
Comply with health and safety when working.
Follow company policy, processes and standard operating procedures.
Plan and prioritise daily activities for example to customer job requirements, back loads, delivery.
Plan multiple drop routes and jobs.
Inputting customer jobs for collection and delivery.
Track job progress.
Amend or re-plan routes when delivery circumstances change, for example, changing weather conditions, road closures and accidents, customer requirements.
Adapt approach when supporting operation with, for example, changing weather conditions, road closures and accidents.
Record or enter information - paper based or electronic. For example, job sheets, handover documents, work sheets, and checklists.
Optimises routes, vehicle type and loading.
Comply with company specific policy and procedures by using the appropriate mode of transportation for ultra-low emission zones (ULEZ) and clean air zones.
Arrange the maintenance and inspection of the vehicle.
Use technology, and systems. General data protection regulation (GDPR). Cyber security.
Use the traffic management system or other relevant systems, to add, and update customer job requirements.
Conduct a briefing or debriefing session with colleagues.
Communicate in writing with others for example, internal and external customers, colleagues, and managers.
Communicate with others verbally for example, internal and external customers, colleagues, and managers.
Manage customer queries and complaints.
Apply the company’s service standards for internal and external customer services.
Escalate issues, for example, driver infringements and non-operational procedures.
Apply team working and wellbeing principles.
Apply equity, diversity, and inclusion principles in the workplace.
Carry out and record learning and development activities.
Comply with regulations and legislation when working. For example, drivers working hours, working time directive, and Driver and Vehicle Standards Agency (DVSA) guidance.
Comply with health and safety when working.
Follow company policy, processes and standard operating procedures.
Plan and prioritise daily activities for example to customer job requirements, back loads, delivery.
Plan multiple drop routes and jobs.
Inputting customer jobs for collection and delivery.
Track job progress.
Amend or re-plan routes when delivery circumstances change, for example, changing weather conditions, road closures and accidents, customer requirements.
Adapt approach when supporting operation with, for example, changing weather conditions, road closures and accidents.
Record or enter information - paper based or electronic. For example, job sheets, handover documents, work sheets, and checklists.
Optimises routes, vehicle type and loading.
Comply with company specific policy and procedures by using the appropriate mode of transportation for ultra-low emission zones (ULEZ) and clean air zones.
Arrange the maintenance and inspection of the vehicle.
Use technology, and systems. General data protection regulation (GDPR). Cyber security.
Use the traffic management system or other relevant systems, to add, and update customer job requirements.
Conduct a briefing or debriefing session with colleagues.
Communicate in writing with others for example, internal and external customers, colleagues, and managers.
Communicate with others verbally for example, internal and external customers, colleagues, and managers.
Manage customer queries and complaints.
Apply the company’s service standards for internal and external customer services.
Escalate issues, for example, driver infringements and non-operational procedures.
Apply team working and wellbeing principles.
Apply equity, diversity, and inclusion principles in the workplace.
Carry out and record learning and development activities.

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Customer care skills
Problem solving skills
Team working
Patience

Other requirements

This is not a job for just anyone. If you think you might be up for the challenge, we would love to hear from you.

About this company

Today Team is a market leader in the time-sensitive/same day Courier Delivery Sector, we punch massively above our weight. Our 19 years of history is a story of unprecedented success and growth built on service excellence. We may not be the biggest, but we are, we would argue, certainly among the best. Put simply, our customers use us because they know we are amazing at what we do and are happy to pass the word about us. And we are continuing to grow. This means we are really needing to bring in new people to help us to continue to deliver. To date our success has come through exceeding our customers’ expectations with a record of delivering on time and as promised, well over 99% of times in the past 12 months alone. This has been achieved largely because of the quality and professionalism of our outstanding and growing Logistics Team and we are looking for someone who can fit right in with this excellent group and grow with us We have a great record in developing Apprentices, and we are looking to do so again.

https://todayteam.co.uk/ (opens in new tab)

After this apprenticeship

80% of our colleagues are currently engaged in some form of career development programme, funded by the company and the apprenticeship will only be Step One on what we believe, and hope will be a long pathway of development with us.

Ask a question

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