Support Team Apprentice

Summary

CDD Services is looking for an apprentice to assist the Support Team in a range of duties. The procurement function performs an essential role and this exciting opportunity could offer you a real chance to make a difference to the service and a career start within procurement.

Annual wage

£12,480 a year

Minimum wage rates (opens in new tab)

£6.40 per hour

Training course

Customer service practitioner (level 2)

Hours

Monday - Friday, shifts or times to be confirmed.

37 hours a week

Possible start date

Monday 20 January

Duration

1 year 3 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Resolution of all helpdesk calls from Cardea end-users and subsequent logging and maintenance of electronic database.
To undertake a variety of system administration duties in relation to the electronic purchase order system which will include user setup, profiles, branch / delivery setup and template maintenance, etc.
To facilitate product returns, credits, invoice queries and carriage charges.
The post holder will be part of a team which provides an effective and efficient purchasing service to CDD Services, CDDFT, TEWVFT & OFT stakeholders including the appropriate sourcing and purchasing of low value goods/services.
Participating in stakeholder user groups to support the achievement of VfM for CDD Services stakeholders.
Works within standard operating procedures/work instructions and relevant policies and procedures.
Works closely with all procurement, purchasing and materials management staff within CDD Services.

Where you’ll work

Centre For Health Traynor Way

Whitehouse Business Park

Peterlee

County Durham

SR8 2RU

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

DERWENTSIDE COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Level 2 Customer Service Practitioner qualification
Training is delivered in the workplace

Requirements

Essential qualifications

GCSE in:

maths and English (grade 4-9 /A*-C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Analytical skills
Team working
Initiative
Patience
PC and keyboard skills

About this company

Synchronicity Care Ltd (SCL) trading as CDD Services is a wholly owned subsidiary of County Durham and Darlington NHS Foundation Trust and exists to add value to the organisation by providing high quality Estates, Facilities and Procurement services.

https://www.cddft.nhs.uk/home.aspx (opens in new tab)

Company benefits

Access to a pension scheme - National Employment Savings Trust (NEST) CDD Services will pay a 3% contribution (this is over and above the minimum contribution rate at the present time)

After this apprenticeship

The expected career progression would be into an administrative role within the NHS, either band 2 or band 3 position

Ask a question

The contact for this apprenticeship is:

DERWENTSIDE COLLEGE

The reference code for this apprenticeship is VAC1000285198.

Apply now

Closes today

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Company’s application instructions

Click 'Apply For This Job' to complete application.

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