Aspiring Leader Apprentice

Summary

This apprenticeship will see you taking on several rotational placements, giving an in-depth insight into our colleague and customer experience and commercial, operations and strategy roles. You will gain the knowledge, skills and behaviours to become the type of leader we need, in our journey to A Better BA.

Annual wage: £26,938 a year
Minimum wage rates (opens in new tab)
Training course: Chartered manager (degree) (level 6)
Hours: You will work Monday - Friday, 9am- 5pm with a study built in during the week.
37 hours a week
Possible start date: Friday 19 September
Duration: 3 years 4 months
Positions available: 6

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

• Active involvement in projects, with the opportunity to lead projects and small team

• Communicate with key stakeholders to deliver projects or work activity on time, and building a one-team ethic

• Prioritise workload efficiently, while delivering all tasks and accountabilities which could include project management, people management, strategic planning and reporting

• Understand business processes and proactively identify opportunities for improvement

• Communicate with colleagues and external parties, whether face-to-face, virtually or in writing

• Coach and assist with the development of other colleagues in the team to maximise their potential

Where you’ll work

Waterside

Harmondsworth

West Drayton

UB7 0GA

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

BUCKINGHAMSHIRE NEW UNIVERSITY

Your training course

Chartered manager (degree) (level 6)

Equal to degree

Course contents

Support the development of organisational strategies and plans. Develop and deliver operational plans; being able to set targets and KPIs, manage resources, and monitor and measure outcomes to establish operational effectiveness, efficiencies and excellence. Produce reports that clearly present information and data, using a range of interpretation and analytical processes. Gain wide support to deliver successful outcomes
Plan, organise and manage resources in order to achieve organisational goals. Identify key outcomes, develop and implement plans and monitor progress, and provide reports as required. Proactively identify risk and create plans for their mitigation. Able to initiate, lead and drive change within the organisation, identifying barriers/challenges and how to overcome them. Ability to use widely recognised project management tools
Managing budgets, controlling expenditure and production of financial reports
Use of customer insight and analysis of data to determine and drive customer service outcomes and improve customer relationships. Creative approaches to developing solutions to meet customer need
Able to identify service/organisational improvements and opportunities for innovation and growth, using qualitative and quantitative analysis of information and data and benchmarking against others
Communicate clearly, effectively and regularly using oral, written and digital channels and platforms. Use active listening and open questioning to structure conversations and discussions, and able to challenge when appropriate. Manage and chair meetings and clearly present actions and outcomes. Ability to apply influencing and persuading skills, to the dynamics and politics of personal interactions
Able to articulate organisational purpose and values. Support the creation of an inclusive, high performance work culture. Enable others to achieve by developing and supporting them through coaching and mentoring
Able to build teams, empower and motivate others to improve performance or achieve outcomes. Able to delegate to others, provide clear guidance and monitor progress. Ability to set goals and accountabilities
Able to build rapport and trust, develop networks and maintain relationships with people from a range of cultures, backgrounds and levels. Able to contribute within a team environment. Effectively influence and negotiate, being able to have challenging conversations and give constructive feedback. Work collaboratively with internal and external customers and suppliers
Able to reflect on own performance, identifying and acting on learning and development needs. Ability to understand impact on others. Can manage stress and personal well-being, and confident in knowing core values and drivers
Able to create personal development plan, and use widely recognised tools and techniques to ensure the management of time and pressure effectively, and prioritisation and strategic alignment of activities
Use evidence-based tools and ethical approaches to undertake problem solving and critical analysis, synthesis and evaluation to support decision making

Your training plan

L6 Chartered manager (degree) Apprenticeship Standard

Requirements

Desirable qualifications

GCSE in:

English (Hold or be predicted to hold) (grade 9 - 4 (A* - C))
Maths (Hold or be predicted to hold) (grade 9 - 4 (A* - C))
hold or be predicted to hold (grade 2 A Level passes)
hold or be predicted to hold (grade Level 3 Equivalent)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience

About this company

At British Airways, we take huge pride in our past – but we’re looking to the future as an airline that loves embracing the best of modern Britain. Our country’s creativity, diversity, style, wit and warmth are the same special qualities that make us who we are. Now, we’re looking to build on this spirit and passion to make tomorrow even better. If you’re made the same way as us, discover how great it feels to connect Britain with the world, and the world with Britain like no one else.

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

We are looking to develop you into People Managers, within our Global Learning/People department

Ask a question

The contact for this apprenticeship is: