Digital Support Apprentice - Guildford

INVOLVE SELECTION LIMITED

Guildford, GU1 4UT

Closes in 30 days (Sunday 1 December at 11:59pm)

Posted on 31 October 2024

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Summary

You will be supporting the team using digital means in all facets of the business from sales, facilities, operations, accounts, HR and customer service. This role is vital to our business and support is given throughout.

Annual wage
£15,000 a year

Minimum wage rates (opens in new tab)

Training course
Digital support technician (level 3)
Hours
Monday - Friday, 9.00am - 5.00pm.

37 hours a week

Possible start date

Sunday 8 December

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Support other staff in use of internal IT systems
  • Develop your own knowledge and ability to resolve faults
  • Maintain systems through carrying out regular housekeeping procedures
  • Liaise with external service provider on faults and changes - provide on-site ‘legs’
  • Escalate application faults to Systems Manager
  • Stand-in for Systems Manager when absent

Where you’ll work

Station Approach

Guildford

GU1 4UT

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

INVOLVE SELECTION LIMITED

Your training course

Digital support technician (level 3)

Equal to A level

Course contents
  • use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
  • use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
  • apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
  • provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
  • operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
  • communicate effectively through a variety of different channels using terminology appropriate to the audience
  • use digital resources to extend own knowledge and skills relevant to their role
  • risk assess the organisational impact of decisions that they take
  • use digital systems to identify productivity and performance improvements
  • use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
  • maintain system security in line with organisational policies.
  • support digital operations or digital change and transformation activities.
  • investigate application problems and enable resolution to maintain productivity and improve quality of service.
  • coach and guide stakeholders to develop their applications skills to use digital systems effectively.
  • monitor data to analyse systems use and provide insights to recommend use or applications developments.
  • support customers in the use of information, products and services through digital channels.
  • diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
  • maintain end-user systems physically or remotely. For example: software, hardware or operating systems
  • provide and direct end-users to tools and resources to help them to resolve their digital problems.
  • use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
  • use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
  • apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
  • provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
  • operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
  • communicate effectively through a variety of different channels using terminology appropriate to the audience
  • use digital resources to extend own knowledge and skills relevant to their role
  • risk assess the organisational impact of decisions that they take
  • use digital systems to identify productivity and performance improvements
  • use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
  • maintain system security in line with organisational policies.

    • Your training plan

    The successful applicant will complete and obtain a Level 3 Digital Support Technician Apprenticeship through Vocate Training. 

    You will be taught through:

    • 4-6 weekly 1-2-1 sessions with your tutor
    • 20% Off the Job Training
    • The course is a 12-18-month programme

    Requirements

    Essential qualifications

    GCSE or equivalent in:

    • Maths and English (grade C (4) or above)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • Organisation skills
    • Customer care skills
    • Administrative skills
    • Logical
    • Team working
    • Initiative
    • Patience

    About this company

    We were set up, specifically to meet the requirements of recruitment business’s for support with regard to the pace of recruitment, volume workforce management, financial, strategic and compliance affairs. This is a specialist area, that requires professionals who understand the commercial and compliance-related challenges of this fast-moving sector of workforce management.

    After this apprenticeship

    • A full-time position is expected following successful completion of the apprenticeship
    • The administration role may be a gateway to further career opportunities, such as management or senior support roles

    Ask a question

    The contact for this apprenticeship is:

    INVOLVE SELECTION LIMITED

    John Moriarty

    john.moriarty@vocate.training

    The reference code for this apprenticeship is VAC1000285040.

    Apply now

    Closes in 30 days (Sunday 1 December at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.