Business Administrator Apprentice

Summary

Children Social Care service presents a brilliant early career pathway for a Business Administrator Apprentice. We offer an outstanding salary and an extensive reward and benefits package. This role offers a permanent position and enables a chance to develop the skills and knowledge to become a Business Support Assistant within a wonderful service.

Annual wage

£23,151 a year

Minimum wage rates (opens in new tab)

£23,151 a year, Salary includes Local Living Wage Allowance

Training course

Business administrator (level 3)

Hours

Monday to Friday; this role is ‘Hybrid’ means working from Council Hub buildings, and from home, to be discussed with the line manager (exact shifts to be confirmed).

37 hours a week

Possible start date

Monday 6 January

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

The Apprentice Business Administrator is a key role within Cheshire West and Chester’s Children’s Social Care Service, which is within the wider Health and Wellbeing Directorate.

This apprentice role offers the opportunity to develop valuable experience of working within a busy administrative environment and acquire the skills and knowledge to become a Business Support Assistant.

The Apprentice Business Administrator will provide a wide range of essential administrative and business support activities to assist the children’s social care service.

This apprenticeship will have line manager, workplace mentor, inclusive employment manager and a dedicated apprentice programme tutor.

On successful completion of the Level 3 Business Administrator Apprenticeship Standard and review of performance, the post holder will progress to the substantive post of Business Support Assistant.

This role is ‘Hybrid’ which means working from Council Hub buildings and from home.

Notwithstanding the detail in this Job Role Profile, the job holder will undertake such work as may be determined by the Manager from time to time, up to or at a level consistent with the Principal Responsibilities of the job.

Typical duration for this Level 3 Business Administrator qualification is 18 months and 3 months duration to complete, the End Point Assessment. Apprenticeship training will be delivered on-site and via Microsoft Teams.

Responsibilities the apprentice will have, with appropriate support and supervision:

Support the work of Children’s Social Care by providing comprehensive, administrative and finance support to ensure service needs are met and business levels maintained
Undertake activities connected with supporting the work of the team and wider service to achieve optimum efficiency and effectiveness
Respond to all enquiries to ensure prompt accurate communication standards are met and maintained
Input and update service and customer data bases ensuring that the accuracy and integrity of the information is maintained
Retrieve and extract data in the form of summary reports, excel spreadsheets or word documents so that managers and multi agency partners can be assisted in their decision making
Highlight potential areas for improvement to systems, functions and activities to the manager

Where you’ll work

Council Offices

4 Civic Way

Ellesmere Port

CH65 0BE

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

CHESHIRE COLLEGE SOUTH AND WEST

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Desirable qualifications

GCSE in:

English (grade Grade 9-4 C-A*)
Maths (grade Grade 9-4 C-A*)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience

Other requirements

Not every candidate will meet every single desired requirement. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you! We’re always looking to improve our diversity within our teams services, we would welcome applications from underrepresented groups.

About this company

Play your part towards a stronger future at Cheshire West and Chester Council. We believe a stronger future where we all play our part in thriving, caring and sustainable communities. Grow your career, make a difference at Cheshire West and Chester Council. We pride ourselves and doing things differently. Our Council provides vital services which touch all aspects of people’s lives every day. We are driven by doing things differently, working on a wide variety of exciting change programmes to tackle challenges across our borough. With almost 3,500 employees, we are responsible for well known services such as , museums, libraries, environment operations, transport and highways, social care, schools, housing, planning and waste collection, but there is much more to what we do such as supporting businesses, registering births, and marriages, pest control , supporting careers in finance, legal, data and more!

https://www.cwcrecruitment.co.uk/ (opens in new tab)

Company benefits

We embrace flexible ways of working. This is in addition to a generous Pension Scheme, working reward scheme, discounted gym membership, retail discounts, Cycle 2 Work scheme and Employee Assistance Programme, but to name a few!

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

On successful completion of the Level 3 Business Administrator Apprenticeship Standard and review of performance, the post holder will progress to the substantive post of Business Support Assistant.

Ask a question

The contact for this apprenticeship is:

CHESHIRE COLLEGE SOUTH AND WEST

The reference code for this apprenticeship is VAC1000284921.

Apply now

Closes in 23 days (Sunday 24 November)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

Please follow the advert link, be sure to study the apprentice Job Role Profile, apprentice responsibilities, apprenticeship qualification and the end point assessment carefully as the purpose of this application form is to initially assess whether or not you have the passion, skills, qualities and attributes to learn and perform the role, please refer to Job Role Profile in answering the application questions and feel free to express yourself as much as possible in your answers.

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