Customer Service apprentice
AIMIA FOODS LIMITED
Merseyside, WA11 0QZ
Closes in 13 days (Friday 6 December at 11:59pm)
Posted on 31 October 2024
Contents
Summary
The Customer Service Department at Aimia Foods exists to give reliable and professional service to both its internal and its external customers and the Apprentice role will play an integral part within the business
- Annual wage
- £11,648 a year
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday to Friday between 8am & 5pm (either 8am-4pm, 8:30am-4:30pm or 9am-5pm)
35 hours a week
- Possible start date
-
Monday 9 December
- Duration
-
1 year 3 months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
- Processing of customer orders accurately, ensuring minimum order quantities and pallet layers are met.
- Communicate with key customers to keep them advised of production, stock levels and delivery expectations.
- Liaising with Supply chain and Hauliers.
- Pro-actively minimise distribution costs, by consolidating deliveries wherever possible.
- Empowered to apply appropriate carriage charges, if terms and conditions are not met.
- To agree and facilitate the return of goods to Aimia Foods, from a customer’s premises, or the end user, within current guidelines.
- To minimise credits and pro-actively reduce credits wherever possible.
- To resolve customer queries satisfactorily for customers in an efficient and courteous and manner.
- Deal with telephone, written and email enquiries efficiently.
- Follow customer and consumer product complaint procedures until an acceptable query resolution has been found within the agreed time scales.
- To provide internal sales support and communicate all relevant information to National Account Managers.
- Deliver a high level of customer service at all times, constantly striving to overachieve customer expectations.
- Record and maintain the customer database with accurate contact details and customer requirements.
- Responsible to complete administration accurately and to update processes in SOP file on an on-going basis.
- Operate all procedures and perform any tasks that might be reasonably expected to fall within customer service business areas of responsibility.
- Drive all relevant Product/Brand Promotional Activity.
Where you’ll work
Penny Lane
Haydock
Merseyside
WA11 0QZ
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
ST HELENS COLLEGE
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Your training plan
The Apprenticeship will be delivered remotely within the workplace with onsite visits every calender month
More training information
Functional skills delivered on college premises if required
Requirements
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
About this company
Aimia Foods are a market leading food and beverage company. We delight in developing, manufacturing and nurturing our own brands, as well as managing, manufacturing, and distributing some of the worlds' best loved brands
After this apprenticeship
Opportunity for long term prospects with the company
Ask a question
The contact for this apprenticeship is:
ST HELENS COLLEGE
Carolyn Mason
CMMason@sthelens.ac.uk
The reference code for this apprenticeship is VAC1000284873.
Apply now
Closes in 13 days (Friday 6 December at 11:59pm)
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