Customer Service apprentice

Summary

The Customer Service Department at Aimia Foods exists to give reliable and professional service to both its internal and its external customers and the Apprentice role will play an integral part within the business

Annual wage: £11,648 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday to Friday between 8am & 5pm (either 8am-4pm, 8:30am-4:30pm or 9am-5pm)
35 hours a week
Possible start date: Monday 9 December
Duration: 1 year 3 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Processing of customer orders accurately, ensuring minimum order quantities and pallet layers are met.
Communicate with key customers to keep them advised of production, stock levels and delivery expectations.
Liaising with Supply chain and Hauliers.
Pro-actively minimise distribution costs, by consolidating deliveries wherever possible.
Empowered to apply appropriate carriage charges, if terms and conditions are not met.
To agree and facilitate the return of goods to Aimia Foods, from a customer’s premises, or the end user, within current guidelines.
To minimise credits and pro-actively reduce credits wherever possible.
To resolve customer queries satisfactorily for customers in an efficient and courteous and manner.
Deal with telephone, written and email enquiries efficiently.
Follow customer and consumer product complaint procedures until an acceptable query resolution has been found within the agreed time scales.
To provide internal sales support and communicate all relevant information to National Account Managers.
Deliver a high level of customer service at all times, constantly striving to overachieve customer expectations.
Record and maintain the customer database with accurate contact details and customer requirements.
Responsible to complete administration accurately and to update processes in SOP file on an on-going basis.
Operate all procedures and perform any tasks that might be reasonably expected to fall within customer service business areas of responsibility.
Drive all relevant Product/Brand Promotional Activity.

Where you’ll work

Penny Lane

Haydock

Merseyside

WA11 0QZ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

ST HELENS COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.

Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or

Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.

Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.

Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.

Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.

Demonstrate patience and calmness.

Show you understand the customer’s point of view.

Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.

Maintain informative communication during service recovery.

Your training plan

The Apprenticeship will be delivered remotely within the workplace with onsite visits every calender month

More training information

Functional skills delivered on college premises if required

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills

About this company

Aimia Foods are a market leading food and beverage company. We delight in developing, manufacturing and nurturing our own brands, as well as managing, manufacturing, and distributing some of the worlds' best loved brands

https://www.aimiafoods.com/ (opens in new tab)

After this apprenticeship

Opportunity for long term prospects with the company

Ask a question

The contact for this apprenticeship is:

ST HELENS COLLEGE

Carolyn Mason

CMMason@sthelens.ac.uk

The reference code for this apprenticeship is VAC1000284873.

Apply now

Closes in 21 days (Friday 22 November at 11:59pm)

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