Data Admin Apprentice

APOLLO TECHNOLOGY SOLUTIONS LTD

Bath, BA3 3FX

Closes in 25 days (Tuesday 26 November)

Posted on 30 October 2024


Summary

You will have the opportunity to gain valuable skills, knowledge and experience as you complete a Data Technician - Level 3 Apprenticeship. Duties will include supporting the IT team to speed up response times and improve customer satisfaction by focusing resources on the most important issues.

Annual wage
£18,000 a year

Minimum wage rates (opens in new tab)

Training course
Data technician (level 3)
Hours
All details will be confirmed at interview.

37 hours a week

Possible start date

Monday 2 December

Duration

1 year 4 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Categorise and prioritise tickets: Determine the severity of each ticket and assign it a priority level, such as high, medium, or low.
  • Liaise with customers and engineers and assign tickets to the appropriate queues and engineers.
  • Create reports to identify metrics using Excel and Google Sheets: trends patterns and reasons for issues, resolution times, customer reviews and how to improve customer satisfaction.
  • Keep customers informed of the status of their ticket and when it will be resolved.
  • Supporting with stock management, booking stock in. Liaise with the purchaser when needed, creating reports Excel and Google Sheets that would help with the management of stock.

Where you’ll work

1 -2 Ludlow Court

Frome Road

Radstock

Bath

BA3 3FX

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

QA LIMITED

Your training course

Data technician (level 3)

Equal to A level

Course contents
  • Source and migrate data from already identified different sources.
  • Collect, format and save datasets.
  • Summarise and explain gathered data.
  • Blend data sets from multiple sources and present in format appropriate to the task.
  • Manipulate and link different data sets as required.
  • Use tools and techniques to identify trends and patterns in data.
  • Apply basic statistical methods and algorithms to identify trends and patterns in data.
  • Apply cross checking techniques for identifying faults and data results for data project requirements.
  • Audit data results.
  • Demonstrate the different ways of communicating meaning from data in line with audience requirements.
  • Produce clear and consistent technical documentation using standard organisational templates.
  • Store, manage and distribute in compliance with data security standards and legislation.
  • Explain data and results to different audiences in a way that aids understanding.
  • Review own development needs.
  • Keep up to date with developments in technologies, trends and innovation using a range of sources.
  • Clean data i.e. remove duplicates, typos, duplicate entries, out of date data, parse data (e.g. format telephone numbers according to a national standard) and test and assess confidence in the data and its integrity.
  • Operate as part of a multi-functional team.
  • Prioritise within the context of a project.
  • Source and migrate data from already identified different sources.
  • Collect, format and save datasets.
  • Summarise and explain gathered data.
  • Blend data sets from multiple sources and present in format appropriate to the task.
  • Manipulate and link different data sets as required.
  • Use tools and techniques to identify trends and patterns in data.
  • Apply basic statistical methods and algorithms to identify trends and patterns in data.
  • Apply cross checking techniques for identifying faults and data results for data project requirements.
  • Audit data results.
  • Demonstrate the different ways of communicating meaning from data in line with audience requirements.
  • Produce clear and consistent technical documentation using standard organisational templates.
  • Store, manage and distribute in compliance with data security standards and legislation.
  • Explain data and results to different audiences in a way that aids understanding.
  • Review own development needs.
  • Keep up to date with developments in technologies, trends and innovation using a range of sources.
  • Clean data i.e. remove duplicates, typos, duplicate entries, out of date data, parse data (e.g. format telephone numbers according to a national standard) and test and assess confidence in the data and its integrity.
  • Operate as part of a multi-functional team.
  • Prioritise within the context of a project.
  • Your training plan

    Why choose our Microsoft Data Essentials apprenticeship? 

    QA’s Microsoft Data Essentials Level 3 apprenticeship can support your business to be more productive with data and adapt to a modern-day workplace. 

    Data available to organisations is increasing at scale. How your business leverages it is essential to successful transformation and continued growth. 

    QA's Microsoft Data Essentials Level 3 apprentice will learn to: 

    Source, format and present data securely, using Microsoft Excel, Power BI and SQL. Find out more about our additional Microsoft Office Specialist: Excel Associate module below.

    • Analyse structured and unstructured data to support business outcomes
    • Blend data from multiple sources as directed
    • Communicate outcomes appropriate to the audience
    • Apply legal and ethical principles when manipulating data 

    QA’s Microsoft Data Essential Level 3 apprenticeship programme enables your organisation to: 

    • Build the capabilities you need throughout your organisation to collect, study, organise and present data, increasing digital adoption and the provision of intelligent and valuable business insights 
    • Create and develop analysts for the modern workplace by reskilling your existing talent or hiring new entry-level talent. QA’s programmes, partnerships and recruitment capability enable us to tailor a solution that works for your business 
    • Provide training that acts as a standalone solution or as part of a wider academy/programme to an array of business functions

    Requirements

    Essential qualifications

    GCSE or equivalent in:

    • English Language (grade 3+ (D or above))
    • Maths (grade 3+ (D or above))
    • any 3 subjects (grade 4+ (A*-C))

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • Attention to detail
    • Organisation skills
    • Team working
    • Non judgemental

    About this company

    Apollo Technology is a privately owned company established in January 2010.  We are based in Radstock, near Bath where we have brand new bespoke offices and workshop. We provide IT solutions to schools and education centres, as well as businesses usually within a 40 mile radius of Radstock.

    Company benefits

    We do have full kitchen facilities and also a full-size pool table which is used daily. We offer a company pension and holiday entitlement increases with length of service.

    After this apprenticeship

    The apprentice will be considered as a real team member, and they will be able to make a real impact in the company growth in terms of IT. After completion of the apprenticeship, the apprentice will be offered a permanent position if we are the right fit for each other. 

    Ask a question

    The contact for this apprenticeship is:

    QA LIMITED

    The reference code for this apprenticeship is VAC1000284833.

    Apply now

    Closes in 25 days (Tuesday 26 November)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

    After signing in, you’ll apply for this apprenticeship on the company's website.