Data Admin Apprentice

Summary

You will have the opportunity to gain valuable skills, knowledge and experience as you complete a Data Technician - Level 3 Apprenticeship. Duties will include supporting the IT team to speed up response times and improve customer satisfaction by focusing resources on the most important issues.

Annual wage: £18,000 a year
Minimum wage rates (opens in new tab)
Training course: Data technician (level 3)
Hours: All details will be confirmed at interview.
37 hours a week
Possible start date: Monday 2 December
Duration: 1 year 4 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Categorise and prioritise tickets: Determine the severity of each ticket and assign it a priority level, such as high, medium, or low.
Liaise with customers and engineers and assign tickets to the appropriate queues and engineers.
Create reports to identify metrics using Excel and Google Sheets: trends patterns and reasons for issues, resolution times, customer reviews and how to improve customer satisfaction.
Keep customers informed of the status of their ticket and when it will be resolved.
Supporting with stock management, booking stock in. Liaise with the purchaser when needed, creating reports Excel and Google Sheets that would help with the management of stock.

Where you’ll work

1 -2 Ludlow Court

Frome Road

Radstock

Bath

BA3 3FX

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

QA LIMITED

Your training course

Data technician (level 3)

Equal to A level

Course contents

Source and migrate data from already identified different sources.
Collect, format and save datasets.
Summarise and explain gathered data.
Blend data sets from multiple sources and present in format appropriate to the task.
Manipulate and link different data sets as required.
Use tools and techniques to identify trends and patterns in data.
Apply basic statistical methods and algorithms to identify trends and patterns in data.
Apply cross checking techniques for identifying faults and data results for data project requirements.
Audit data results.
Demonstrate the different ways of communicating meaning from data in line with audience requirements.
Produce clear and consistent technical documentation using standard organisational templates.
Store, manage and distribute in compliance with data security standards and legislation.
Explain data and results to different audiences in a way that aids understanding.
Review own development needs.
Keep up to date with developments in technologies, trends and innovation using a range of sources.
Clean data i.e. remove duplicates, typos, duplicate entries, out of date data, parse data (e.g. format telephone numbers according to a national standard) and test and assess confidence in the data and its integrity.
Operate as part of a multi-functional team.
Prioritise within the context of a project.
Source and migrate data from already identified different sources.
Collect, format and save datasets.
Summarise and explain gathered data.
Blend data sets from multiple sources and present in format appropriate to the task.
Manipulate and link different data sets as required.
Use tools and techniques to identify trends and patterns in data.
Apply basic statistical methods and algorithms to identify trends and patterns in data.
Apply cross checking techniques for identifying faults and data results for data project requirements.
Audit data results.
Demonstrate the different ways of communicating meaning from data in line with audience requirements.
Produce clear and consistent technical documentation using standard organisational templates.
Store, manage and distribute in compliance with data security standards and legislation.
Explain data and results to different audiences in a way that aids understanding.
Review own development needs.
Keep up to date with developments in technologies, trends and innovation using a range of sources.
Clean data i.e. remove duplicates, typos, duplicate entries, out of date data, parse data (e.g. format telephone numbers according to a national standard) and test and assess confidence in the data and its integrity.
Operate as part of a multi-functional team.
Prioritise within the context of a project.

Your training plan

Why choose our Microsoft Data Essentials apprenticeship?

QA’s Microsoft Data Essentials Level 3 apprenticeship can support your business to be more productive with data and adapt to a modern-day workplace.

Data available to organisations is increasing at scale. How your business leverages it is essential to successful transformation and continued growth.

QA's Microsoft Data Essentials Level 3 apprentice will learn to:

Source, format and present data securely, using Microsoft Excel, Power BI and SQL. Find out more about our additional Microsoft Office Specialist: Excel Associate module below.

Analyse structured and unstructured data to support business outcomes
Blend data from multiple sources as directed
Communicate outcomes appropriate to the audience
Apply legal and ethical principles when manipulating data

QA’s Microsoft Data Essential Level 3 apprenticeship programme enables your organisation to:

Build the capabilities you need throughout your organisation to collect, study, organise and present data, increasing digital adoption and the provision of intelligent and valuable business insights
Create and develop analysts for the modern workplace by reskilling your existing talent or hiring new entry-level talent. QA’s programmes, partnerships and recruitment capability enable us to tailor a solution that works for your business
Provide training that acts as a standalone solution or as part of a wider academy/programme to an array of business functions

Requirements

Essential qualifications

GCSE or equivalent in:

English Language (grade 3+ (D or above))
Maths (grade 3+ (D or above))
any 3 subjects (grade 4+ (A*-C))

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Team working
Non judgemental

About this company

Apollo Technology is a privately owned company established in January 2010. We are based in Radstock, near Bath where we have brand new bespoke offices and workshop. We provide IT solutions to schools and education centres, as well as businesses usually within a 40 mile radius of Radstock.

Company benefits

We do have full kitchen facilities and also a full-size pool table which is used daily. We offer a company pension and holiday entitlement increases with length of service.

After this apprenticeship

The apprentice will be considered as a real team member, and they will be able to make a real impact in the company growth in terms of IT. After completion of the apprenticeship, the apprentice will be offered a permanent position if we are the right fit for each other.

Ask a question

The contact for this apprenticeship is: