IT Service Apprentice (Dyer and Butler)

Summary

Are you looking to kick-start your career in the IT industry? Whether you’re new to IT or considering a career change, we want to hear from you! IT is a fast-paced and dynamic field, and this role offers an exciting opportunity to begin your journey.

Annual wage: £17,000 a year
Minimum wage rates (opens in new tab)
Training course: Information communications technician (level 3)
Hours: 8:30 – 17:00 (Flexitime) Monday to Friday
40 hours a week
Possible start date: Monday 6 January
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

You’ll work in a modern, recently refurbished office with your own desk and a high-quality dual-display setup. We will provide all the necessary tools for your role, and there may also be opportunities for remote work, which we will evaluate as you progress.

The Responsibilities

Assisting with IT projects to ensure they are delivered successfully.
Build, configure and ship IT Hardware including laptops, mobile and tablets.
Assist support teams to maintain the quality and timely resolution of incidents, changes, and requests.
Assist in the technical approval of minor IT expenditures.
Providing hardware and software support to VIPs.
Troubleshooting and escalating issues to the appropriate external support teams.
Visiting sites around the UK on an ad-hoc basis where additional support is needed.

Where you’ll work

Mead House

Station Road

Southampton

SO16 0AH

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

FIREBRAND TRAINING LIMITED

Your training course

Information communications technician (level 3)

Equal to A level

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

More training information

In addition to on-the-job training, you will be enrolled in Firebrand's industry-leading Level 3 Information Communication Technician (L3ICT) Apprenticeship Programme. This program equips apprentices with the skills to efficiently operate and manage IT infrastructure.

Firebrand offers flexible course delivery options, allowing you to choose between live online instruction or in-person classroom training. Our Subject Matter Experts (SMEs), Learning Mentors (LMs), and world-class trainers are dedicated to preparing you for success.

Upon completing this apprenticeship, you will earn several prestigious vendor certifications, including:

CompTIA A+
CompTIA Cloud Essentials+
BCS Level 3 Award in IT Service Management & Business Processes

Requirements

Essential qualifications

GCSE in:

5 GCSE's including English Language and Maths (grade (A*-C/9-4 or equivalent))

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Attention to detail
Logical thinker
Effective communicator
Organised and punctual
Approachable
A quick learner

Other requirements

5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths). If you do not meet this requirement, we may still be able to enrol you in a functional skills course.

About this company

You’ve likely seen many similar job ads, so why choose this one? We specialise in delivering engineering services across the UK’s transport network, including Aviation and Rail. The transport industry is one of the most exciting sectors to work in, offering you the chance to support projects in airports, railways, and even overseas, like in the Falkland Islands. If you have an interest in planes, trains, and technology, this role will be a perfect fit. Dyer and Butler are part of M Group Services, a leading essential infrastructure services provider with over 10,000 skilled professionals across 240 locations. This means you’ll be part of a large, reputable company with open progression opportunities, ready for you to take advantage of. Unlike many IT roles where you’ll be stuck on a helpdesk, this position is far more dynamic. You’ll work closely with the IT Service Coordinator on delivering key projects, allowing you to develop your skills quickly and become a valued team member. While every job has some routine tasks, this role is designed to be engaging and diverse. At Dyer and Butler, we know that our people are our greatest asset. Join us and become part of an industry that the country relies on 24/7.

Company benefits

• Reward & Benefits Scheme • Health Care Cash Plan • 25 Days Annual Leave - Plus Bank Holidays & Your Birthday Off • Cycle to Work Scheme

After this apprenticeship

Chance for a full-time position based on performance.

Ask a question

The contact for this apprenticeship is:

FIREBRAND TRAINING LIMITED

Jordan Whitworth

Jordan.Whitworth@estio.co.uk

0113 3500 333

The reference code for this apprenticeship is VAC1000284793.

Apply now

Closes in 25 days (Monday 16 December at 11:59pm)

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