Digital Support Apprentice

Summary

This is a fantastic opportunity to join a well established business working within the home electronics, HiFi, navigation and speed awareness sector. This is a varied digital support role with a strong focus on providing a high level of customer service. Apply now!

Annual wage: £10,000 a year
Minimum wage rates (opens in new tab)
Training course: Digital support technician (level 3)
Hours: Monday - Friday, 10.00am - 4.00pm
30 hours a week
Possible start date: Monday 2 December
Duration: 1 year 4 months
Positions available: 2

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Product listings
Order processing
Stock checking
Inbound/outbound sales calls
Support calls with our clients and customers

Where you’ll work

D B HOUSE

3 RANI DRIVE

NOTTINGHAM

NG5 1RF

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

LEARNING FOR FUTURES LTD

Your training course

Digital support technician (level 3)

Equal to A level

Course contents

use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
communicate effectively through a variety of different channels using terminology appropriate to the audience
use digital resources to extend own knowledge and skills relevant to their role
risk assess the organisational impact of decisions that they take
use digital systems to identify productivity and performance improvements
use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
maintain system security in line with organisational policies.
support digital operations or digital change and transformation activities.
investigate application problems and enable resolution to maintain productivity and improve quality of service.
coach and guide stakeholders to develop their applications skills to use digital systems effectively.
monitor data to analyse systems use and provide insights to recommend use or applications developments.
support customers in the use of information, products and services through digital channels.
diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
maintain end-user systems physically or remotely. For example: software, hardware or operating systems
provide and direct end-users to tools and resources to help them to resolve their digital problems.
use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
communicate effectively through a variety of different channels using terminology appropriate to the audience
use digital resources to extend own knowledge and skills relevant to their role
risk assess the organisational impact of decisions that they take
use digital systems to identify productivity and performance improvements
use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
maintain system security in line with organisational policies.

Your training plan

Level 3 Digital Support Apprenticeship Standard:

The structured part of your apprenticeship training will be provided by Wise Origin College
We are a specialist IT & Digital training provider
You will also learn on-the-job, working alongside experienced colleagues

Requirements

Essential qualifications

GCSE in:

English (grade A-C or 4-9)
Maths (grade A-C or 4-9)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Presentation skills
Team working
Creative
Initiative
Non judgemental
Patience

About this company

A rich history with a firm focus on the future Forged for over two decades and steeped in technology, the group has grown sustainably through an astute combination of organic growth and strategic acquisitions. We are proud of our heritage and that we are part of the fantastic history and indeed the future of British manufacturing, engineering and retailing. However, we are far from complacent and with a culture of continuous innovation running throughout our businesses, we look forward, not back, to creating products, solutions and services that we are proud to offer to our customers in the UK and across the globe.

https://www.inphaseinternational.com/ (opens in new tab)

After this apprenticeship

Ongoing career development and progression opportunities upon successful completion of the apprenticeship

Ask a question

The contact for this apprenticeship is: