Sales Administrator Apprentice

ALLIANCE OFFICE SYSTEMS LTD

WEST YORKSHIRE, HX2 9TN

Closes in 9 days (Saturday 30 November)

Posted on 30 October 2024


Summary

We are seeking a Sales Administrator to join our small but dynamic team at our Halifax office. This office-based role involves processing customer sales orders received via email, handling invoicing, and managing daily customer interactions over the phone.

Annual wage
£13,312 to £23,795.20 a year

Minimum wage rates (opens in new tab)

Training course
Customer service specialist (level 3)
Hours
Monday to Friday- 5 days 9:00am to 5:00pm 30 minutes for lunch

40 hours a week

Possible start date

Sunday 1 December

Duration

1 year 3 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

As an apprentice you’ll work at a company and get hands-on experience.  You’ll gain new skills and work alongside experienced staff.

What you’ll do at work:

  • Sales order processing through our main operating system
  • Raising job sheets as part of the order processing
  • Liaising with production
  • Double checking of processed sales orders
  • Updating customers with order acknowledgements
  • Invoicing/raising dispatch notes for transport
  • Daily customer route planning for transport
  • Building and maintaining good relationships with our customers
  • First point of contact for new enquiries and general customer calls
  • Responding to customer queries
  • Day to day filing of delivery notes
  • Dealing with returns
  • Raising purchase orders
  • Learning product knowledge
  • Any other duties that may arise
  • There will be on the job training initially working alongside our office manager

Where you’ll work

HOLMFIELD INDUSTRIAL ESTATE

HOLMFIELD

HALIFAX

WEST YORKSHIRE

HX2 9TN

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

CALDERDALE COLLEGE

Your training course

Customer service specialist (level 3)

Equal to A level

Course contents
  • Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
  • Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
  • Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
  • Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
  • Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
  • Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
  • Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
  • Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
  • Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
  • Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
  • Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
  • Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
  • Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
  • Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
  • Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
  • Service Improvement: Make recommendations based on your findings to enable improvement
  • Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Desirable qualifications

GCSE in:

  • Maths and English Language (grade C/4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Team working
  • Initiative

About this company

Based in West Yorkshire and established for 30 years, Alliance specialises in the design and manufacture of office furniture, desk tops and bespoke screens.  We supply to the trade only, our products are regularly used in the education, healthcare and public sectors. Maximising on our unique in-house manufacturing facilities including in house engineers, master joiners and upholsterers, Alliance produces 98% of its products in the UK and is proud to be a British manufacturer. Our product range is vast and includes, but is not limited to, partition screens, task and executive chairs, reception chairs, boardroom chairs and breakout furniture. In addition, we have hundreds of colour choices available within a wide range of fabrics; vinyl’s and leathers to choose from. Our mission is dedicated to the design and manufacture of high quality and competitively priced office furniture which is always on time achieving maximum customer satisfaction. Whilst maintaining our rapid turnaround we also recognise that the quality of our products has a powerful impact on our customers operation and reputation. With our skilled personnel from the shop floor to the packaging and distribution departments, Alliance strives to produce a lean quality-controlled product.

After this apprenticeship

  • To be discussed upon completion of the programme

Ask a question

The contact for this apprenticeship is:

CALDERDALE COLLEGE

Madeline Oxby

madeline.oxby@calderdale.ac.uk

The reference code for this apprenticeship is VAC1000284740.

Apply now

Closes in 9 days (Saturday 30 November)

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After signing in, you’ll apply for this apprenticeship on the company's website.