Apprentice IT Technician

Worcestershire Acute Hospitals NHS Trust

Worcestershire, WR5 1DD

Closes in 13 days (Thursday 14 November)

Posted on 30 October 2024

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Summary

This will be an interesting and varied role working across teams within the department. The successful candidate is likely to be involved with a number of projects as well as the day to Business As Usual type tasks and issues. This role will be a useful first step for anyone looking to pursue a career in IT. Full training will be given.

Annual wage
£12,480 a year

Minimum wage rates (opens in new tab)

Training course
Information communications technician (level 3)
Hours
Monday - Friday - Typical hours are 09.00 -17.00 However this employer is a flexible working hours employer

37 hours a week

Possible start date

Monday 6 January

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Act primarily as an IT support technician working across various teams within Digital.

  • Assist with a range of new and ongoing projects within the department.
  • Help to improve, as well as maintain, the trusts Active Directory.
  • Assist with documentation and the data accuracy of a number of internal systems.
  • Assist in resolving IT/application issues, once appropriate level of knowledge has been gained.

  • Provide technical support to customers both internal and external through a range of communication channels

  • Establish and diagnose ICT problems/faults using the required troubleshooting methodology and tools

  • Interpret technical specifications relevant to the ICT task

  • Apply the appropriate security policies to ICT tasks in line with organisational requirements

  • Undertake the relevant processes with the relevant tools and technologies to resolve ICT technical issues

  • Communicate with all levels of stakeholders, talking them through steps to take to resolve issues or set up systems, keeping them informed of progress and managing escalation and expectations

  • Apply appropriate testing methodologies to hardware or software or cabling assets

  • Practice guided continuous self learning to keep up to date with technological developments to enhance relevant skills and take responsibility for own professional development

  • Document or escalate ICT tasks as appropriate to ensure a clear audit trail and progression of issues

Where you’ll work

Charles Hastings Way

King Court

Worcester

Worcestershire

WR5 1DD

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

THE DEVELOPMENT MANAGER LTD

Your training course

Information communications technician (level 3)

Equal to A level

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

    • Your training plan

    Information Communications Technician Level 3 Apprenticeship Standard: The successful candidate will undertake an eighteen-month, nationally recognised qualification through TDM. This is a work-based learning programme which will require commitment to block weeks in an online training room once every quarter working towards the qualification along with weekly off the job training and monthly coaching sessions. You will be required to demonstrate through the standard that you meet all competencies and behaviours, which will lead to the achievement of the qualification. These block weeks will take place at either of our training centres, in Birmingham or Worcester, whichever is more suitable for your location. You will have a designated mentor in the workplace to support your learning and at the end of programme will be assessed via an external assessment body. This is a Level 3 qualification.

    Knowledge Areas Include:

    Hardware and Networking
    Software and Security
    ICT Administration

    Requirements

    Essential qualifications

    GCSE in:

    • English (grade 4)
    • Maths (grade 4)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Customer care skills
    • Problem solving skills
    • Analytical skills
    • Team working
    • Initiative

    Other requirements

    Training provider will be TDM. Please note: by applying for this opportunity you are consenting for us to share your application details with our Training Provider for recruitment and eligibility purposes. The Apprenticeship will be on a fixed term contract for 18 months with opportunity to apply for roles within the NHS on completion. Salary will be paid at National Apprentice wage currently £6.40 per hour with a yearly salary of £12,480 for the first 12 months and minimum wage for age for the final 6 months. You will work 37.5 hours per week with on the job and off the job learning opportunities and receive 6 hours paid study time. 27 days paid annual leave plus Bank Holidays. This role requires the individual to undertake a DBS Check.

    About this company

    Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this. Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond. The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester Our workforce is over 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them. We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do. Our objectives are simple: Best services for local people Best experience of care and best outcomes for our patients Best use of resources Best people Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system. We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.

    https://www.jobs.nhs.uk/candidate/jobadvert/C9365-24-1203 (opens in new tab)

    Company benefits

    Flexible working hours Employer An inclusive Employer

    Disability Confident

    Disability Confident

    A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

    You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

    After this apprenticeship

    Opportunity to progress to a higher level apprenticeship or permanent role for the right person. 

    Ask a question

    The contact for this apprenticeship is:

    THE DEVELOPMENT MANAGER LTD

    The reference code for this apprenticeship is VAC1000284739.

    Apply now

    Closes in 13 days (Thursday 14 November)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

    After signing in, you’ll apply for this apprenticeship on the company's website.

    Company’s application instructions

    Applications will be processed and via the Employer organisation. Successful applicants will then undertake an Initial Assessment day with the Training Provider to check eligibility and suitability for the Apprenticeship programme.