Apprentice Receptionist

Summary

The purpose of this role is to ensure the Reception desk is organised in an efficient manner, and patients are looked after during their visit to the practice.

Annual wage: £17,784 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday to Friday, shifts TBC.
38 hours a week
Possible start date: Thursday 5 December
Duration: 1 year
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Reception

· Answer the telephone in the prescribed manner

· Welcome all patients arriving at the practice

· Ensure that the appointment system is efficient and accurate

· Collect and record patient payments

Administration and finance

· Ensure that patient records are completed correctly before in a secure manner

· Complete and return relevant forms for NHS and private schemes within a specified timescale

· Encourage prompt payments and chase outstanding debts according to the practice policy

· Liaise with dental laboratories, supply companies and other organisations as required

· Send out patient recalls

· Compile day sheets

· Keep the office, reception area and waiting room clean and tidy

· Other duties as necessary for the efficient operation of the practice

· Undergo training as may be required to develop your skills and abilities

· Attend refresher and update training for medical emergencies and CPR

Where you’ll work

82-86 ST. SEPULCHRE GATE

DONCASTER

DN1 1SD

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

DN COLLEGES GROUP

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.

Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or

Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.

Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.

Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.

Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.

Demonstrate patience and calmness.

Show you understand the customer’s point of view.

Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.

Maintain informative communication during service recovery.

Your training plan

Day release to Doncaster College.

More training information

Customer service practitioner L2 Apprenticeship Standard

Requirements

Desirable qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Logical
Team working
Initiative
Non judgemental
Patience

Other requirements

You must be able to travel to and from work and college.

About this company

Doncaster Dental Centre is a well established practice. You will find a dedicated, well motivated team of Professionals who value the service we offer to our patients.

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Successful completion of the apprenticeship could lead to a higher-level apprenticeship or full-time employment for the right candidate.

Ask a question

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