Business Administration Apprenticeship

Summary

The Mansfield Group have an exciting new vacancy for a Business Administrator Apprentice to work in their Birmingham Service Centre. You will learn and carry out day-to-day administration tasks that provide their customers with a time critical, conscientious service.

Annual wage

£11,648 to £20,820.80 a year

Minimum wage rates (opens in new tab)

Starting rate of £7.00 per hour and then revised after probationary period.

Training course

Business administrator (level 3)

Hours

• Monday to Friday • 9.00am- 4.30pm/9.30am - 5.00pm /8.30am - 4.00pm- (1 hour for breaks & lunch) • 35 hours per week

35 hours a week

Possible start date

Monday 25 November

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Daily duties consist of:

Administration of our fleet maintenance schedules and daily tasks
Assisting the Administration team and the Managers with all aspects of service centre administration, learning the job while working
Liaising with the Police and officials and processing paperwork;
Liaising with customers, handling queries
Responding to emails, taking telephone calls and liaising with our customers face-to-face
Carrying out day-to-day administration roles
General filing

If you have the drive and passion to work in a busy office-based role and are looking to work in a supportive and welcoming environment, we will provide you with the tools and encouragement to help grow your skills and career within The Mansfield Group and the wider organisation.

No two days are the same at The Mansfield Group, this role will suit an individual who thrives in a work environment that is fast-paced, interesting and a dynamic working environment so will only suit those with a flexible, positive approach to work and who are good with people

Where you’ll work

Unit 14

Tameside Drive, Holford

Birmingham

B6 7AY

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

WALSALL COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business administrator level 3 apprenticeship standard
Weekly off-the-job training
Bi-weekly learning session
Functional skills if required

Requirements

Essential qualifications

GCSE in:

English (grade C/4 or above)
Maths (grade C/4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Patience

About this company

The Mansfield Group was established in 1978, over the past 15 years, the business has specialised in vehicle recovery, rescue, storage and repair providing services to all the major Motoring Organisations, Police, Council and Government Agencies. The Mansfield Group operates over 180 specialist rescue and recovery vehicles and provides its geographical footprint from a total of eleven service centres across the Central, Northern and Southern geographical areas of the Country. Each Service Centre as one or two Administrators, offering support to ensure the centre runs smoothly.

https://www.themansfieldgroup.com/ (opens in new tab)

After this apprenticeship

On completion of apprenticeship, opportunity of a permanent position.

Ask a question

The contact for this apprenticeship is:

WALSALL COLLEGE

Jassi Kainth

jkainth@walsallcollege.ac.uk

The reference code for this apprenticeship is VAC1000284657.

Apply now

Closes in 17 days (Monday 18 November at 11:59pm)

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