Apprentice - Claims Adjuster, UK & Lloyds – Find an apprenticeship

Summary

An exciting opportunity for an individual looking for an Insurance apprenticeship where you will get the opportunity to work on various different claims while also learning about all elements of Insurance. Will suit someone who is interested in Insurance claims, with the ability to adapt to changing workloads and who can communicate at all levels.

Annual wage: Competitive
Minimum wage rates (opens in new tab)
Training course: Insurance practitioner (level 3)
Hours: Monday - Friday, 9.00am - 5.00pm. 1 hour lunch break. Study time will be incorporated into the working week.
35 hours a week
Possible start date: Monday 13 January
Duration: 1 year 3 months
Positions available: 2

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Manage a portfolio of claims up to a pre-determined authority level. Pro-active engagement with all stakeholders with the aim to resolve claims promptly, fairly and with due expertise
Liaise with brokers and/or clients to ‘desktop’ investigate liability as well as regular meetings to discuss claims protocols, claims activity, trends, and claims defensibility
Ensure all claims are reserved wherever possible, within the company guidelines
Developing and maintaining strong relationships with Underwriters, Actuaries and other internal departments as required
Provide guidance and direction to our Third-Party Administrators and Legal Partners for the claims that fall outside of the Delegated Authority arrangements
Effective diary management of all claims through use of a diary system
Regular meetings will need to be conducted with the delegated claims partners, allowing oversight of portfolio performance, improvement areas and fund adequacy
Prepare for and present large claim activity to the Management / Leadership team
Assist Underwriters with renewal proposals, ensuring they have the claims detail they need to make informed decisions about the business we write
Manage all Litigated cases effectively and within company practices and expectations
Manage static and inactive claims across the wider team as required
Analyse data sets to expose outliers and anomalies as part of the performance management regime while adhering to company data protection guidelines

Where you’ll work

80 Civic Drive

Ipswich

IP1 2AN

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

DAVIES LEARNING SOLUTIONS LIMITED

Your training course

Insurance practitioner (level 3)

Equal to A level

Course contents

Achieve desired business outcomes within own area of insurance responsibility, in line with the organisation's commercial aims and objectives.

Identify information from a range of sources to determine an appropriate course of action including a recommendation, a decision or a referral.

Analyse data to make evidence based decisions.

Apply organisational quality assurance policies and procedures in their role and within the limits of own authority.

Apply appropriate method of communication for audience and circumstances.

Records, verifies, maintains and where appropriate, shares information.

Compliant with relevant governance, policies and procedures.

Identify work with stakeholders and creates and maintains a network of stakeholders needed to undertake casework effectively and to conclusion.

Balances competing priorities in order to meet deadlines.

Builds and maintains positive relationships.

Work as part of a team to help achieve results.

Identify potential claims fraud and determine the correct action to prevent loss.

Manage insurance claims and/or payments within the limits of responsibility in line with policies and procedures.

Identify and manage insurance risks within the limits of responsibility in line with policies and procedures.

Recommend insurance and premiums decisions within the limits of responsibility and in line with organisational policies and procedures.

Gather and interpret relevant information to provide a return on insurance decisions.

Match client’s needs with available insurance products and services.

Optimises the potential return on insurance decisions within the scope of own role by identifying and positioning the client’s case with the insurer.

Achieve desired business outcomes within own area of insurance responsibility, in line with the organisation's commercial aims and objectives.

Identify information from a range of sources to determine an appropriate course of action including a recommendation, a decision or a referral.

Analyse data to make evidence based decisions.

Apply organisational quality assurance policies and procedures in their role and within the limits of own authority.

Apply appropriate method of communication for audience and circumstances.

Records, verifies, maintains and where appropriate, shares information.

Compliant with relevant governance, policies and procedures.

Identify work with stakeholders and creates and maintains a network of stakeholders needed to undertake casework effectively and to conclusion.

Balances competing priorities in order to meet deadlines.

Builds and maintains positive relationships.

Work as part of a team to help achieve results.

Your training plan

Training will take place virtually with our training provider, Davies Group, using their approved training platform
You will have regular update meetings with your Skills Coach and will be supported the Early Careers Team and the wider AXA XL Claims team
You'll be working towards a level 3 Insurance practitioner apprenticeship standard, including Functional Skills in English and maths if required

Requirements

Desirable qualifications

GCSE in:

English (grade 6)
Maths (grade 6)
Any subjects (grade C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Initiative

About this company

AXA XL, the property & casualty and specialty risk division of AXA, provides insurance and risk management products and services for mid-sized companies through to large multinationals, and reinsurance solutions to insurance companies globally. We partner with those who move the world forward.

http://www.axaxl.com (opens in new tab)

Company benefits

We offer a competitive range of company benefits.

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

We hope that you will wish to continue advancing your skills and we are keen to progress successful Level 3 apprentices onto the Level 6 Insurance Professional apprenticeship to complete their ACII qualification

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