Ford Customer Service Advisor Apprenticeship -Wokingham
THINK ONE LIMITED
Wokingham, RG40 3JS
Closes in 29 days (Saturday 30 November at 11:59pm)
Posted on 29 October 2024
Contents
Summary
A Level 2 Ford Customer Service Advisor Apprentice is required. Working in a service department, the Apprentice will train in a number of areas including improving customer relations, monitoring and dealing with customer problems. Duties include: dealing with customers and processing and solving customer service complaints.
- Annual wage
- £13,312 a year
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday - Friday, daytime hours. Shifts to be confirmed (TBC).
40 hours a week
- Possible start date
-
Sunday 1 December
- Duration
-
1 year 3 months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Working in an exciting and busy environment the Customer Service Advisor Apprentice will be the front-line support for the busy service department.
The Apprentice will keep in close contact with the management staff at the dealership to update them on current customer affairs and relations.
The apprentice’s role will include the following:
- Dealing with customers both face-to-face and by telephone
- To process and solve customer service complaints
- Look to promote continuous improvement in customer service
Where you’ll work
245 Finchampstead Road
Wokingham
RG40 3JS
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
SKILLNET LIMITED
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
Your training plan
Apprentices will be working and will be trained within the dealership and a skills coach will visit at least every 28 days as a part of a close support network to ensure that Apprentices are both enjoying and succeeding in their course.
- Level 2 Customer Service Practitioner Apprenticeship Standard
- The training schedule has yet to be agreed upon, further details will be made available at a later date
The apprenticeship will take a minimum of 12 months to complete.
Requirements
Essential qualifications
GCSE or equivalent in:
- English & Maths (grade 4 or above)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
- Administrative skills
- Logical
- Team working
- Initiative
About this company
Group 1 Automotive is an international automotive retailer group and has come to be a trusted seller of vehicles by a range of marques. With over 70 sites currently operating in the UK, we believe in nothing less than automotive excellence, which is at the forefront of our customer service. Our long history has positioned us at the very pinnacle of automotive retailing as we continue to exceed our customers’ expectations. Made up of subsidiary groups, Group 1 Automotive have dedicated specialist teams who strive to deliver a quality of service that cannot be found elsewhere. We will always put your needs first, making sure that you are on the road without any stresses or worries. Whatever your needs, our team of manufacturer experts are here to provide an unrivalled experience for you and give your vehicle all the care and attention it deserves.
After this apprenticeship
- A full-time career within the automotive industry with many opportunities to progress to positions of authority within the dealership
- Future prospects are endless by having a highly regarded set of skills, Apprentices can go on to develop their career within any other areas of commerce they may be interested in
- Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at Professional level
Ask a question
The contact for this apprenticeship is:
SKILLNET LIMITED
Hannah Edwards
hannah.edwards@skillnet.org.uk
01923 216 165
The reference code for this apprenticeship is VAC1000284611.
Apply now
Closes in 29 days (Saturday 30 November at 11:59pm)
When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.