Business Administrator Apprentice (Gradwell Communication)

Summary

An exciting opportunity to join Gradwell as a provisioning apprentice. Provisioning Agents are responsible for provisioning new services for customers, providing walkthroughs and guidance to allow customers to use Gradwell products and services without issue.

Annual wage: £12,485 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday. Shifts to be confirmed.
35 hours a week
Possible start date: Monday 2 December
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Provisioning Agents are responsible for provisioning new services for customers, providing walkthroughs and guidance to allow customers to use Gradwell products and services without issue. You will also be required to provide administrative support to the provisioning team and new customers, including (but not limited to) provisioning broadband circuits and importing telephone numbers to the Gradwell platform.

You will also be required to complete the handover of new customers, to our BAU support channels, ensuring that the customer has all the information at their fingertips, so that they can effectively utilise services provided by Gradwell.

This is a customer-centric role at the heart of Gradwell’s Service operations. You’ll be well-organised with a great attention to detail, with a passion for customer service. Excellent communication skills (written and verbal) along with a keen problem-solving attitude.

Processing of provisioning activities including lines and connectivity, submitting number ports and performing associated administrative tasks
Managing and processing additional work requests using our ticket-based CRM, liaise, co-ordinate and maintain relationships with carriers and suppliers
Support, co-ordinate and maintain relationships with internal teams
Update and maintain provisioning documentation and system
Provide regular communication and support to customers via email, telephone
Carry out customer service tasks to support the wider team when needed
Operate to set SLA targets

Where you’ll work

Suite 7, Element, Ring Road

Leeds

LS12 6AB

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

BPP PROFESSIONAL EDUCATION LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3.

More training information

BPP apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Requirements

Essential qualifications

Other in:

GCSE's including English and Maths (grade (A-C))

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Problem solving skills
Team working
Willingness to learn
Interest in IT industries
Excellent customer service
Written communication skills
Good level of accuracy
Ability to use initiative
Manage own workload
Can do attitude
Technical skills
Time management skills

Other requirements

Pension/ Benefits: · Great funded training opportunities · Progression opportunities as part of a fast growing, successful company · Opportunities for flexible hours/ hybrid working · Life Cover of 4x Salary · Company Pension Scheme · 32 days holiday (24 days + Public Holidays) increasing with long service and the option of holiday buying. · Paid sick pay of 20 days a year (after probation) · Subsidised Bupa dental cover (after probation) · Subsidized gym membership (after probation) · Cycle to Work Scheme (after probation) · Free Broadband Service (after probation) · Charity day · Employee Assistance Programme and Access to Smart Health · Long Service Awards

About this company

Gradwell Communications Ltd is a leading provider of cloud communications solutions, dedicated to helping businesses of all sizes enhance their communication capabilities. Founded in 1998, Gradwell has been at the forefront of delivering innovative cloud technology, developed in-house by their expert team. Gradwell offers a comprehensive range of services, including their proprietary business phone system (Wave), SIP trunking, and award-winning unified communications solutions that integrate seamlessly with platforms like 3CX and Microsoft Teams. Their portfolio also includes business mobile and connectivity options, designed to support the diverse needs of modern businesses. With a strong focus on customer satisfaction, Gradwell is committed to understanding the unique needs of each client, providing tailored solutions that empower businesses to communicate more effectively. Their acquisition of The Technology Group in 2021 has further strengthened their position as the largest 3CX partner in EMEA, expanding their product offerings and technical expertise. Gradwell’s mission is to build long-term relationships and solve business challenges through effective communication solutions, ensuring that their clients can make the right conversations happen.

After this apprenticeship

We have career models mapped out for all teams starting from entry levels through to senior positions in the company. We fully invest in our people ad promote from within whilst supporting them with all the necessary training and development to align to their career goals.

Ask a question

The contact for this apprenticeship is:

BPP PROFESSIONAL EDUCATION LIMITED

La'Kei Scott

La'Kei.Scott@estio.co.uk

0203 834 2872

The reference code for this apprenticeship is VAC1000284594.

Apply now

Closes in 28 days (Friday 29 November at 11:59pm)

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