Level 2 Customer Service Practitioner Apprenticeship

Summary

A great opportunity to join a large and successful company Swish Building Products part of Epwin Group PLC based Tamworth. As their customer service apprentice, you will assist the customer service team with customer facing and administration tasks whilst learning the functions of the business to enable your personal development.

Annual wage: £15,000 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday to Friday, 9.00am - 5.00pm.
35 hours a week
Possible start date: Monday 25 November
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Duties to include

To collate and scan all delivery notes into the Navision system so that proof of deliveries can be provided to any customer requesting one
Ensure that all delivery notes are filed correctly
Contact customers on a weekly basis and establish how many stillages require collection and update the transport team
Filing of sales orders
Issuing collection note paperwork
Raising cases on CRM system
Maintenance of filing systems
Checking and processing of sales orders
Assisting the department with scanning of documents
Admin support as and when required both the Customer Service Team and Credit Control Department

Where you’ll work

Pioneer House

Lichfield Road

Tamworth

B79 7TF

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

JUNIPER TRAINING LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.

Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or

Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.

Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.

Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.

Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.

Demonstrate patience and calmness.

Show you understand the customer’s point of view.

Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.

Maintain informative communication during service recovery.

Your training plan

Level 2 Customer Service Practitioner Standard
Support with English and maths (if required)
Work based learning
End Point Assessment

Requirements

Essential qualifications

GCSE or equivalent in:

GCSE English and Maths (grade A*-C/9-4 or Level 2 FS)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Logical
Team working
Initiative
Punctual and adaptable
Willingness to learn and grow
Positive approach to work

Other requirements

Mandatory role responsibilities • Adherence to all organisational policies, management systems and standard operational procedures, including legal responsibilities in relation to Health, Safety, Environmental and Quality. • Work positively to develop and foster good working relationships with colleagues and contracted personnel in order to maintain a culture of mutual respect and dignity. • Represent the organisation in a positive way as to avoid the damage of corporate image or bringing the company into disrepute. • Promote and Display the Epwin Core Values.

About this company

Swish Building Products is probably the best-known UK manufacturer of roofline and cladding products. Many people still recognise the Swish name from the days when it was closely associated with curtain tracks and poles, but that was a long time ago and today there is no connection between the two businesses. Swish is now part of the Epwin Group of businesses that supplies fascias, cladding, windows doors, decking and many other low maintenance building products to the new build, social housing and domestic refurbishment markets.

https://www.swishbp.co.uk/ (opens in new tab)

After this apprenticeship

Further development and ongoing employment will be offered whenever possible upon successful completion of the apprenticeship

Ask a question

The contact for this apprenticeship is:

JUNIPER TRAINING LIMITED

Diane Jones

diane.jones@junipertraining.co.uk

The reference code for this apprenticeship is VAC1000284591.

Apply now

Closes in 17 days (Monday 18 November at 11:59pm)

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