HR Support Apprentice

Summary

Are you passionate about building a career in Human Resources? Join our fabulous People Team as an HR Apprentice, where you'll gain hands-on experience in a fast-paced environment while working towards the CIPD Level 3 HR Apprenticeship Standard. This role offers a unique opportunity to develop your HR expertise and work with a supportive team.

Annual wage: £21,415.68 a year
Minimum wage rates (opens in new tab)
Training course: HR support (level 3)
Hours: Monday to Friday 9am to 5pm.
36 hours a week
Possible start date: Tuesday 14 January
Duration: 1 year 9 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Support the People Team: Assist in a variety of HR activities, providing essential support to the wider team.
Manage the HR Email Inbox: Ensure all queries are handled professionally and efficiently.
HR Process Involvement: Participate in a range of HR processes, from transactional tasks to more complex issues, such as performance management and disciplinary actions.
HR System Management: Maintain and update employee records, ensuring data accuracy and generating reports as needed.
Administrative Tasks: Take minutes during meetings, produce references, and handle day-to-day correspondence.
First-Line HR Queries: Provide confidential and accessible advice on routine matters, escalating complex queries when necessary. Topics include employment terms and conditions, policy application, and employment legislation.
Payroll Assistance: Support basic payroll queries in collaboration with the Payroll team.
You'll have the opportunity to balance your role responsibilities with a dedicated weekly study day (off the job training) to work towards your apprenticeship qualification.
The off the job training will be delivered by Sutton Coldfield College via a blended learning model.

Where you’ll work

249 Birmingham Road

Wylde Green

Sutton Coldfield

B72 1EA

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

BIRMINGHAM METROPOLITAN COLLEGE

Your training course

HR support (level 3)

Equal to A level

Course contents

Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

Other in:

English (grade 4/C (or above))
Maths (grade 4/C (or above))

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Customer care skills
Presentation skills
Administrative skills
Analytical skills
Team working
Initiative
Patience

About this company

Kids is on a mission to create a world where all kinds of children and young people have all kinds of opportunities. Creating life-changing opportunities by providing a wide range of support. From early years into adulthood. Learning and development. Playschemes, adventure playgrounds and youth groups. Parent support and mediation. Social connections and emotional wellbeing. When the world blocks children and young people with special educational needs and disabilities, Kids speaks up. Join Kids to say, “we can”.

https://www.kids.org.uk/find-a-service/ (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

The successful apprentice may be eligible to apply for Associate membership of the Chartered Institute of Personnel and Development (CIPD) or any other professional body that recognises this apprenticeship within its membership criteria.
It forms the foundation of a career within the profession, giving the base for further development through a career path within the organisation.
The apprentice can choose to stay within core HR or diversify into one of the specialist areas of HR.
Potential progression on to the Level 5 People Professional apprenticeship.

Ask a question

The contact for this apprenticeship is:

BIRMINGHAM METROPOLITAN COLLEGE

BMet Recruitment Team

recruitment@bmet.ac.uk

0121 362 1122

The reference code for this apprenticeship is VAC1000284566.

Apply now

Closes in 19 days (Friday 10 January at 11:59pm)

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