HR & Administration Apprenticeship

Summary

Reporting to the Head of HR, the HR & Administration apprentice will work alongside the HR Officer and support with delivering the agreed workforce agenda across the business, providing an efficient, effective and customer focussed service. Working flexibly to accommodate local issues and balancing short term need with the longer-term aim.

Annual wage

Competitive

Minimum wage rates (opens in new tab)

£16,000 to £17,000 Depending on experience

Training course

HR support (level 3)

Hours

Monday to Friday between 8.30am to 5.15pm (38.5 Hours - hours to be confirmed at interview).

38 hours a week

Possible start date

Monday 2 December

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Working alongside the HR Team, supporting in all aspects of the Human Resources administration. Maintaining confidentiality at all times is essential. Excellent Excel skills and IT systems would be an advantage with a methodical and process-driven focus.

Signposting and supporting managers with company policies and procedures, ensuring compliance with employment legislation and in line with best practice. Helping to provide information/statistics to assist managers in monitoring and managing performance and attendance against service delivery expectations.
Build effective working relationships with staff at all levels, to support understanding and ensure effective communication of good HR practice. Monitor the HR inbox for employee communications.
Assisting with HR issues, providing an accurate and timely administration service for issues/problems and effectively managing expectations. Escalating complex or highly sensitive matters to the HR Officer, Head of HR.
General reception and telephone duties including the greeting of visitors, assist in hosting meetings and maintaining Boardroom facility.
Pro-actively support with Company recruitment, ensuring optimum use of Networx, our recruitment system. Ensuring timely advertising and communication as required. Engaging and developing relationships with Networx recruitment team or external agencies and partners as required. Ability to write or support to develop job descriptions, person specifications and job adverts, identifying appropriate channels for advertising and attraction along with cost saving initiatives as appropriate.
Assist with the application process - check application forms, shortlist, support at interview where required and effectively and sensitively communicate to unsuccessful applicants.
Managing the onboarding process and completing all employment checks and ensure that prospective staff have the right to work at the organisation and that we are in receipt of the required fit for purpose documentation e.g. appropriate references. Escalate issues where applicable.
Take ownership of the new starters and corporate induction process, scheduling, invites and associated paperwork, booking the room and any catering requirements.

Where you’ll work

Gradus

Lyme Green Retail and Business Park

Macclesfield

SK11 0TA

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

MACCLESFIELD COLLEGE

Your training course

HR support (level 3)

Equal to A level

Course contents

Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Desirable qualifications

GCSE in:

Maths and English (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Team working
Initiative
Non judgemental
Patience

About this company

Gradus was founded in 1966 and has evolved from a flooring accessories business, which still remains at the heart of our activities, into a fully fledged contract interior solutions provider. With approximately 300 employees serving both the UK and International markets, Gradus offers solutions for carpets, barrier matting, wall protection and LED lighting systems, in addition to a comprehensive range of stair edging and floor trim profiles. Our culture is built on problem solving, service and customer support, and the Gradus brand values of quality and expertise are implemented throughout all business activities to ensure peace of mind for all our customers.

After this apprenticeship

Progression would be dependent on candidate suitability with the option to work towards Level 5 People Professional.

Ask a question

The contact for this apprenticeship is:

MACCLESFIELD COLLEGE

Maxim Business Training

apprenticeship.recruitment@macclesfield.ac.uk

01625410022

The reference code for this apprenticeship is VAC1000284533.

Apply now

Closes in 5 days (Tuesday 26 November at 11:59pm)

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