Digital Device Repair apprentice
TF2 SMARTPHONE SOLUTIONS LTD
Telford, TF2 6EL
Closes in 29 days (Saturday 30 November at 11:59pm)
Posted on 28 October 2024
Contents
Summary
Start your tech career as a Digital Device Repair Technician Apprentice! Work with experienced techs to learn hands-on device repair, customer service, and sustainable practices. If you're passionate about technology and eager to gain real-world skills, this is the perfect opportunity to grow in a fast-paced, rewarding industry. Apply now!
- Annual wage
- £13,312 a year
- Training course
- Digital device repair technician (level 3)
- Hours
-
Mon – Sat 9am – 5pm or 10am -6pm (40 Hours Max)
Days and Time may alternate between Sat and Weekdays and 9am or 10am start
40 hours a week
- Possible start date
-
Monday 9 December
- Duration
-
1 year 3 months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
This apprenticeship offers a hands-on role in digital device repair, working closely with a seasoned repair technician to gain skills and experience in diagnosing, repairing, and refurbishing a wide variety of digital devices. The successful apprentice will play an integral role in the repair workflow, customer engagement, and sustainable device practices.
Key Responsibilities:
- Device Intake & System Management: Receive devices for repair and log them accurately using a Point of Sale (POS) system to ensure smooth tracking and efficient service.
- Diagnosis & Repair: Identify issues with both hardware and software, carrying out necessary repairs to meet time and cost efficiency standards for customers.
- Stock & Repair Tracking: Conduct regular inventory checks for all repair parts and maintain accurate records of repair stages for each device.
- Sustainability Focus: Refurbish devices to high standards for resale and ensure proper recycling or disposal of items that cannot be economically repaired.
- Customer Interaction: Engage with customers in-store and via social media, providing updates, handling inquiries, and facilitating smooth repair processes.
- Issue Escalation: Communicate challenging repairs or customer issues to the supervisor to uphold service quality and brand reputation.
Where you’ll work
47 Market Street
Oakengates
Telford
TF2 6EL
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
LONDON VESTA COLLEGE LIMITED
Your training course
Digital device repair technician (level 3)
Equal to A level
Course contents
Your training plan
- Months 1-6: Virtual training session every other week.
- Months 7-12: Weekly virtual training sessions.
- Gateway Entry: At the 12-month mark, apprentices will reach the Gateway Entry checkpoint.
This structure provides gradual, consistent training support, building skills portfolio progressively toward Gateway Entry.
More training information
- This apprenticeship is delivered by an experienced training provider specialising in digital IT apprenticeships. The course is structured with a blend of virtual sessions and hands-on learning in the workplace, with assessments and portfolio-building milestones spread throughout the program.
- During the first six months, apprentices will attend virtual sessions bi-weekly, transitioning to weekly sessions from month seven through to Gateway Entry at 12 months. Each session is designed to support practical learning with industry-relevant scenarios and real-time guidance from expert instructors.
Requirements
Essential qualifications
GCSE in:
- Maths - C/4 (grade English-C/4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
- Adaptability
- Self-Motivation to Learn
- Data Handling
About this company
Welcome to TF2 Smartphone Solutions – your one-stop destination for electronic excellence! At TF2, we redefine the world of smartphones with a unique blend of sales and expert repairs. Our About Page unveils the heart and soul behind our commitment to providing top-tier electronic solutions. From brand-new, cutting-edge devices to budget-friendly used and meticulously refurbished options, we offer a diverse range to cater to every need and budget. Our team of skilled technicians ensures your gadgets receive the care they deserve, providing swift and reliable repairs. Explore our About Page to discover the passion driving TF2 Smartphone Solutions, and join us on a journey of innovation, affordability, and unparalleled customer satisfaction. Your electronic experience just got a whole lot better – TF2, where technology meets trust.
After this apprenticeship
After this apprenticeship, career paths include advancing to senior technician, team leader, repair manager, specialized technician, customer support, or starting a repair business.
Ask a question
The contact for this apprenticeship is:
LONDON VESTA COLLEGE LIMITED
The reference code for this apprenticeship is VAC1000284521.
Apply now
Closes in 29 days (Saturday 30 November at 11:59pm)
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