Digital Device Repair apprentice

Summary

Start your tech career as a Digital Device Repair Technician Apprentice! Work with experienced techs to learn hands-on device repair, customer service, and sustainable practices. If you're passionate about technology and eager to gain real-world skills, this is the perfect opportunity to grow in a fast-paced, rewarding industry. Apply now!

Annual wage: £13,312 a year
Minimum wage rates (opens in new tab)
Training course: Digital device repair technician (level 3)
Hours: Mon – Sat 9am – 5pm or 10am -6pm (40 Hours Max) Days and Time may alternate between Sat and Weekdays and 9am or 10am start
40 hours a week
Possible start date: Monday 9 December
Duration: 1 year 3 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

This apprenticeship offers a hands-on role in digital device repair, working closely with a seasoned repair technician to gain skills and experience in diagnosing, repairing, and refurbishing a wide variety of digital devices. The successful apprentice will play an integral role in the repair workflow, customer engagement, and sustainable device practices.

Key Responsibilities:

Device Intake & System Management: Receive devices for repair and log them accurately using a Point of Sale (POS) system to ensure smooth tracking and efficient service.
Diagnosis & Repair: Identify issues with both hardware and software, carrying out necessary repairs to meet time and cost efficiency standards for customers.
Stock & Repair Tracking: Conduct regular inventory checks for all repair parts and maintain accurate records of repair stages for each device.
Sustainability Focus: Refurbish devices to high standards for resale and ensure proper recycling or disposal of items that cannot be economically repaired.
Customer Interaction: Engage with customers in-store and via social media, providing updates, handling inquiries, and facilitating smooth repair processes.
Issue Escalation: Communicate challenging repairs or customer issues to the supervisor to uphold service quality and brand reputation.

Where you’ll work

47 Market Street

Oakengates

Telford

TF2 6EL

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

LONDON VESTA COLLEGE LIMITED

Your training course

Digital device repair technician (level 3)

Equal to A level

Course contents

Use communication methods such as written, verbal or electronic, using industry terminology.
Extract key information to undertake repair process.
Follow all guidelines in line with relevant data protection legislation, ensuring all safety precautions are taken with consumer data.
Manage customer expectations.
Comply with health and safety and environmental legislation, policies and procedures.
Comply with procedures for usage of equipment in accordance with usage guidelines.
Assess and interpret risk to inform safe working practices.
Analyse, evaluate and advise the client about options for keeping technology alive for longer.
Apply environmental and sustainability procedures in compliance with regulations and standards for example, segregate resources for reuse, recycling and disposal.
Research industry updates, select and implement for the device and provide updates to stakeholders affected by the change.
Install relevant software or firmware.
Use continuous improvement principles and techniques, to make recommendations and share good practice.
Comply with processes in place to reduce Electro-Static Discharge ESD.
Maintain own workstation.
Use diagnostic tools to interpret faults, including no fault devices.
Record required information with accuracy.
Interpret manufacturers official repair guidance to decide on the most effective or practical fix for specific devices and shares with stakeholders.
Identify physical indicators of fault causes.
Replace a main PCB Printed Circuit Board.
Plan and prioritise own workload using time management techniques.
Comply with repair and refurbishment quality assurance standards.
Repair a digital device by applying repair practices and techniques.
Replace common user-repairable components in devices.
Use communication methods such as written, verbal or electronic, using industry terminology.
Extract key information to undertake repair process.
Follow all guidelines in line with relevant data protection legislation, ensuring all safety precautions are taken with consumer data.
Manage customer expectations.
Comply with health and safety and environmental legislation, policies and procedures.
Comply with procedures for usage of equipment in accordance with usage guidelines.
Assess and interpret risk to inform safe working practices.
Analyse, evaluate and advise the client about options for keeping technology alive for longer.
Apply environmental and sustainability procedures in compliance with regulations and standards for example, segregate resources for reuse, recycling and disposal.
Research industry updates, select and implement for the device and provide updates to stakeholders affected by the change.
Install relevant software or firmware.
Use continuous improvement principles and techniques, to make recommendations and share good practice.
Comply with processes in place to reduce Electro-Static Discharge ESD.
Maintain own workstation.
Use diagnostic tools to interpret faults, including no fault devices.
Record required information with accuracy.
Interpret manufacturers official repair guidance to decide on the most effective or practical fix for specific devices and shares with stakeholders.
Identify physical indicators of fault causes.
Replace a main PCB Printed Circuit Board.
Plan and prioritise own workload using time management techniques.
Comply with repair and refurbishment quality assurance standards.
Repair a digital device by applying repair practices and techniques.
Replace common user-repairable components in devices.

Your training plan

Months 1-6: Virtual training session every other week.
Months 7-12: Weekly virtual training sessions.
Gateway Entry: At the 12-month mark, apprentices will reach the Gateway Entry checkpoint.
This structure provides gradual, consistent training support, building skills portfolio progressively toward Gateway Entry.

More training information

This apprenticeship is delivered by an experienced training provider specialising in digital IT apprenticeships. The course is structured with a blend of virtual sessions and hands-on learning in the workplace, with assessments and portfolio-building milestones spread throughout the program.
During the first six months, apprentices will attend virtual sessions bi-weekly, transitioning to weekly sessions from month seven through to Gateway Entry at 12 months. Each session is designed to support practical learning with industry-relevant scenarios and real-time guidance from expert instructors.

Requirements

Essential qualifications

GCSE in:

Maths - C/4 (grade English-C/4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience
Adaptability
Self-Motivation to Learn
Data Handling

About this company

Welcome to TF2 Smartphone Solutions – your one-stop destination for electronic excellence! At TF2, we redefine the world of smartphones with a unique blend of sales and expert repairs. Our About Page unveils the heart and soul behind our commitment to providing top-tier electronic solutions. From brand-new, cutting-edge devices to budget-friendly used and meticulously refurbished options, we offer a diverse range to cater to every need and budget. Our team of skilled technicians ensures your gadgets receive the care they deserve, providing swift and reliable repairs. Explore our About Page to discover the passion driving TF2 Smartphone Solutions, and join us on a journey of innovation, affordability, and unparalleled customer satisfaction. Your electronic experience just got a whole lot better – TF2, where technology meets trust.

After this apprenticeship

After this apprenticeship, career paths include advancing to senior technician, team leader, repair manager, specialized technician, customer support, or starting a repair business.

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